Operations Analyst

6 months ago

Ottawa, Canada Crisis24 Full time

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Operations Analyst - Ottawa Canada

**Hourly Rate**: 23 - 25 CAD
Job Description, Qualifications and Experience
Summary
Under the direction of the Program Manager, the Operations Analyst will support intelligence and watch operation needs of one of Crisis24's largest and most innovative clients. The Intelligence Analyst will be responsible for conducting research, assessing threats towards clients, and gathering data sets to provide insights and strategic intelligence to the client security team.
Essential Functions
Support the Global Security Operations Center (GSOC) 24/7 operations and client account through monitoring, analysis, alerting, and emergency incident management. Analysts will work as close partners in communication and collaboration with client’s functions in global security, facility operations, and EHS to properly understand information and analysis requirements for internal stakeholders.
Core functions include monitoring of activities and events at client facilities and utilizing tools provided for:

- Incident analysis, assessment, and escalation
- Pro-active analysis of open-source resources for potential incidents
- Maintain situational awareness through collection of information to ensure safety and security of client’s people, facilities, and products
- Follow emergency response and escalation of established protocols for incidents
- Notify security teams of potential threats or incidents
- Assist with internal investigations by providing security records from monitoring and access systems
- Maintain situational awareness through collection of information to ensure safety and security of people, facilities, and products
- Complete risk, intelligence, and incident reports as needed
- Assist team lead with the development and refinement of teams’ operational protocols

**Additional duties may include**:

- Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
- Develop client-specific intelligence products including, but not limited to: Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Social Media Monitoring;
- Liaise with the client to better understand their requirements and concerns and understand the client’s operational footprint;
- Manages client expectations by understanding team's product offerings and limitations; and supports manager in tracking metrics around production.
- This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the Managership at any time with or without notice.

Required and Preferred Experience and Qualifications

**Education Requirements**:
**Bachelor's degree required in**: Criminal Justice, Criminology, Homeland/National Security, Emergency Management, or other related degrees. Equivalent military or police experience acceptable in lieu of degree.

**Work Experience**:
0 to 3 years of experience in intelligence gathering, analysis, alerting, threat assessment, incident response or a related field required.

**Skills**:

- Ability to take initiative and multi-task under pressure
- Effective problem-solving and time-management skills
- Strong written and verbal communication skills required; accurate typing skills
- Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
- Knowledge of Google Earth and Maps
- Ability to organize and prioritize work with little supervision
- Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
- Foreign language preferred. Preference for Spanish, Portuguese, Turkish, or Chinese
- Customer service experience preferred

Work Environment & Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

- Must undergo and meet company standards for background and reference checks if required
- Exposure to sensitive and confidential information
- Regular computer usage
- Ability to handle multiple tasks concurrently
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
- Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
- Must be flexible with the ability to work evenings, odd

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