Client Services Coordinator- Bilingual

4 months ago

Ottawa, Canada Carefor Health & Community Services Full time

Job Position: CSC - Full Time
- Evenings Monday to Friday 3pm-11pm and fair share of weekends.

Reporting to: Supervisor, CSC

Location: Ottawa

Job Group: Unionized (CUPE)

The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications to clients, service providers and other users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.

**Primary Responsibilities include**:

- Schedules service providers for client visits in areas assigned by manager
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
- Ensures client and service provider information is accurate and up to date in the scheduling database
- Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring accuracy of hours, mileage, stats and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

**Qualifications**:

- Diploma or Degree from an accredited College or University/ currently enrolled in a college or University program
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer data-entry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written

**What we offer you**:

- Competitive annualized CAD$39, 468.00 ($20.47) - $49, 354.50 ($25.31).
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Flexible schedule and work arrangements
- Work life balance & Float Holidays
- Professional development opportunities
- A collaborative team culture that supports making a difference in the lives of our client

INHP

**Job Types**: Full-time, Permanent

Pay: $20.47-$25.31 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (required)

**Language**:

- French (required)

Work Location: In person

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