Residential Tenancies Officer 2

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:Flexible

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:03-May-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click here: Department of Service Nova Scotia: About us - Government of Nova Scotia

**About Our Opportunity**:
We have an exciting opportunity for a Residential Tenancy Officer 2 who will work with a team of professionals to deliver Residential Tenancy services and Condominium Dispute services on behalf of Service Nova Scotia.

**Qualifications and Experience**:
To be successful in this position, you hold a bachelor’s degree and a minimum of 5 years of related experience in delivering services to clients through administration, mediation and adjudication. An equivalent combination of education and experience will be considered.

In addition, you have:

- Extensive knowledge of the policies, processes and the governing Acts and Regulations for the Residential Tenancy and Condominium Dispute programs;
- General knowledge of the rules of natural justice and legal terminology;
- Research techniques, financial analysis and decision/report writing as it relates to mediation and dispute resolution services.
- The ability to distill complex and sometimes ambiguous information into concise findings of fact;
- Effective interpersonal and communication skills, including the ability to share information concisely and to listen effectively;
- Well-developed interviewing skills to deal effectively with clients on sensitive matters;
- The ability to create, store and manage electronic files on local and network drives using software and scanning hardware;

The following are considered assets: Working knowledge of court procedures and civil procedure rules to conduct fair hearings and provide proper weight to evidence presented and proficiency in case management software.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**Additional Information**:
The location of this position is Flexible.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.

**Pay Grade**: PR 14

**Salary Range**: $2,653.85 - $3,231.58 Bi-Weekly

**Employment Equity Statement**:

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