Bilingual Deskside Support Technicians
1 month ago
We are looking for Bilingual Deskside Support Technicians who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in a post migration environment where numerous calls will be taken daily to resolve migration related issues. This is a fast passed and demanding enterprise environment.
**Key Accountabilities**:
- Deliver technical support services in a courteous and responsive manner
- Support a migration of Windows 10 to Windows 11.
- Consistently demonstrate interpersonal and customer service skills in **English and Spanish**.
- Update Service now and leverage Knowledgebases
- Understanding of Remote Support vital for this effort.
**Requirements/ Qualifications**:
- 1 - 2 years of work-related experience
- Experience working with laptops and both Windows 10 operating systems.
- CompTIA A+ and Windows 11 certification highly preferred
- Associate’s degree or technical training or equivalent combination of education and experience
- Demonstrated ability to multitask.
- Excellent customer service and communication skills
- Experience working with Lenovo laptops, windows 11 operating systems and various Applications including O365
- Experience with Service now a highly valuable asset.
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