![Element Fleet Management](https://media.trabajo.org/img/noimg.jpg)
Technician, Deskside Support
2 weeks ago
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Desktop Support Technician to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference
A Day in the Life- Point of escalation and for service desk team- All on-site “hands and feet” activities. (User moves and adds, conference room and digital signage support)- Responsible for End User related Change control activity- Problem management - root cause analysis and problem creation to drive down tickets and improve DSS processes-
- Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication.- Document and maintain procedures according to departmental standards- Act as Deskside Support point of contact with Vendors- Document and maintain procedures according to departmental standards- Other duties may be assigned
**Requirements**:
- BA/BS degree preferred- 1-3 years technical work experience in an IT Systems Support production environment supporting Windows 10/11- Ability to perform work in-person, on-site, 5 days/week in Sparks/Owings Mills, MD- Basic skills/knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)- Basic skills/knowledge of Active Directory concepts and administration- Subject Matter Expert with System Center Configuration Manager-
- Experience supporting M365 /MS Office and a variety of WiFi-enabled devices
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
- Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal
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