Services Technician

2 weeks ago

Toronto, Canada Insight Enterprises Full time

**Job Title: Services Technician - Deskside**

**Business Unit: Managed Services**

**Reports to (Title): Team Lead
**Location: Calgary, Alberta**

**General Accountability**:
The **Services Technician - Deskside** reports to the Services Lead. The **Services Technician - Deskside** is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders.

**Specific Accountabilities**:
Intermediate Level. Responsible for troubleshooting, repair and upgrading of computer equipment and other hardware. Provides on-site Services. Duties may include:

- Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
- Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
- Assemble, configure, and troubleshoot computers and peripherals at an advanced level
- Install operating systems and properly approved and licensed software
- Perform routine equipment maintenance and upgrades.
- Provide training on hardware and software
- Install necessary drivers for required components and tests its functionality
- Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
- Work with ticketing system provided, accurately and completely documenting work performed.
- Create and maintain documentation for the knowledge base
- Performs routine equipment maintenance and upgrading tasks
- Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff
- Enters commands and observes system functions to verify correct system operation.
- Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
- Mentoring and training of teammates
- Participate in multi team rotations as required
- Be able to work in a group or individual setting as required.
- Understand and demonstrate the willingness to promote Insight’s vision and values

**Physical Requirements**
- Handling maximum of 0 -50 lbs
- Lifting
- 20- 50 lbs (occasional) - low level lifting
- 20- 50 lbs (frequent) - waist level lifting
- 20-50 lbs (rare) - above shoulder lifting
- 20- 50 lbs (occasional) - front carry
- 5-20 lbs (occasional) - side carry
- Pushing/Pulling (hand carts and dollies)
- 60-100 lbs (occasional)
- Sitting/driving (constant)
- Trunk rotation (frequent)
- Crouching/squatting/kneeling/crawling (frequent)
- Walking and standing (frequent)
- Climbing stairs (occasional)
- Hand use (frequent)

**Qualifications (Education/Experience/Skills & Abilities)**
- IT related Certificate or Diploma from a recognized post-secondary institution
- 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
- Strong communication, organizational, customer service and problem-solving skills
- Must possess A+ certification
- MCSE, MCP designation or other certifications are an asset
- ITIL Foundations designation an asset
- Working knowledge of PowerShell is an asset
- Working knowledge of Remedy is an asset
- Must possess Current Class 5 Alberta Driver’s License
- Current Drivers Abstract
- Back check will be required
- Must be a lifelong learner engaged in ongoing upgrading and certification achievements

  • Service Technician

    2 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    2 days ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    2 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    2 weeks ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    4 weeks ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Internal Service Technician** - Company Overview:_ **Provincial Smart Home Services**, one of Canada's fastest-growing companies, provides residential homeowners with cutting-edge Smart Home and HVAC products, along with 24/7 equipment protection. **Our Mission**:Our mission is to deliver a valuable service that helps homeowners save energy and reduce...

  • Service Technician

    2 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Service Technician

    1 week ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Role**:HVAC Internal Service Technician **Location**:Toronto, Ontario **Department**:PSHS Field Service **Employment Type**:Full-Time **Reports to**: Director, Operations **Who We Are** Provincial Smart Home Services is a leading provider of HVAC and Smart Home solutions and services, focused on providing smart and sustainable solutions for all...

  • Field Service Technician

    6 days ago

    Toronto, Ontario, Canada MBI I.T. Services Full time

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?We are currently hiring for a contract I.T Field Service Technician job inDuration: 12 months (possibility of an extension).I.T.Field Service Technician job responsibilities: Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or...

  • Field Service Technician

    3 weeks ago

    Toronto, Canada Imperial Coffee & Services Full time

    Are you seeking a fast-paced and challenging work environment? Imperial Coffee and Services is hiring Field Service Technicians for the Greater Toronto area. **COMPANY OVERVIEW** Imperial Coffee has been providing our customers with complete breakroom solutions since our inception in 1974. At the heart of our customer service is our guiding principle:...

  • Field Service Technician

    1 week ago

    Toronto, Canada Imperial Coffee & Services Full time

    Are you seeking a fast-paced and challenging work environment? Imperial Coffee and Services is hiring Field Service Technicians for the Greater Toronto area. **COMPANY OVERVIEW** Imperial Coffee has been providing our customers with complete breakroom solutions since our inception in 1974. At the heart of our customer service is our guiding principle:...

  • Service Technician

    2 months ago

    Greater Toronto Area, Canada DLK Septic Services Inc. Full time

    Septic System Service Technician Job Overview: We are seeking a skilled Service Technician to join our team. The Service Technician will be responsible for diagnosing, repairing, and maintaining various Septic Systems **Duties**: - Diagnose mechanical issues and perform repairs as required - Perform inspections to identify worn or damaged parts that may...

  • I.t. Field Service Technician

    3 weeks ago

    Toronto, Canada MBI I.T. Services Full time

    **INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?** We are currently hiring for a contract I.T Field Service Technician job in **Duration**: 12 months (possibility of an extension). **I.T. Field Service Technician job responsibilities**: - Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. - Documents,...

  • Service Technician

    2 months ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    **Join Our Team as an In-House Service Technician!** **Job Summary**: As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction...

  • Calibration & Service Technician

    7 days ago

    Toronto, Canada Total Meter Services Inc Full time

    **Calibration & Service Technician** Work will include a broad range of responsibilities in a variety of different work settings such as petrochemical, mass transportation and food plant operations. Responsibilities Include: - Evaluate and Certify dispenser meters - Perform volumetric test measures, meter analysis and minor repairs. - Maintain and repair...

  • Drywall Service Technician

    3 days ago

    Toronto, Canada Marissa Management & Services Inc. Full time

    MMS Inc is currently seeking a full time and competent Dry Wall Repair Technician to join our growing Service team. This is the perfect opportunity to build a career at a well-established construction and maintenance company. All service technicians are provided with a company uniform and service vehicle equipped with all necessary safety equipment and...

  • Service Technician

    5 days ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    Join Our Team as an In-House Service TechnicianJob Summary:As an In-House Service Technician, you'll play a crucial role in our technical team, delivering top-notch support to our valued customers. Your main responsibility is to diagnose, troubleshoot, and resolve technical issues related to our products and services, ensuring client satisfaction and...

  • Field Auto Service Technician

    1 week ago

    Toronto, Canada LubeVan Mobile Auto Services Full time

    **Responsibilities**: As a technician, you will be responsible for operating an independent mobile service unit and visiting customers in one of our geographies to provide service. Once your training is complete, you’ll be working independently, nobody micro-managing or monitoring your every move. Your role is to provide basic automotive service to our...

  • Service Technician

    4 weeks ago

    Greater Toronto Area, Canada Provincial Smart Home Services Full time

    **Job Summary**: As an **In-House Service Technician**, you will be a vital member of our technical team, responsible for delivering exceptional service and support to our valued customers. Your primary role will be to diagnose, troubleshoot, and resolve technical issues related to our products and services at customer locations. You will be working directly...

  • Service Technician

    2 weeks ago

    Toronto, Canada In Home Service Full time

    In Home Service is seeking a full-time employee (40 to 48 hours weekly) in the downtown Toronto and North York area. Our job is spraying MagiSeal fabric protection on new furniture, at customer's homes, the day after delivery. It is EXTREMELY easy to perform the service calls. The schedule is very flexible. You choose which days to work 9am to 5pm, which...

  • Service Technician

    2 weeks ago

    Toronto, Canada ibml] Full time

    Job Description:Job Description We are seeking a Service Technician to join our team! You will maintain and repair industrial Scanners and processing machinery. Company Description At ibml, we provide capture solutions that extract valuable information from your most complex documents and accelerate it for immediate use in business applications through the...