Deskside Support Consultant

4 months ago

Toronto, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about IT, customer service and travelling?
We are looking for an energetic and self-motivated **Deskside Support Consultant** for our Toronto** **branch to work onsite and provide end-user at the client site.

**A Day in the Life**:

- Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client site
- Assist in the device management for security devices, kiosks, screen displays, parking systems, gate management, and other devices as needed
- Escalate issues to the appropriate teams as required
- Provide excellent customer service, phone demeanor, and documentation skills
- Maintain security clearance as required by the client
- Track personal time billings and report them in a timely manner

**What You Bring**:

- 1+ years of technical support experience
- Post-secondary education in a technical program
- Strong foundation in customer service with excellent communication (written and verbal) skills
- Experience troubleshooting in a Windows environment Service Desk role
- Basic familiarity with Microsoft products
- Experience with remote support for peripheral devices
- Knowledge of network security practices and anti-virus programs
- Desire and ability to carry a mobile phone for clients and/or for Long View Systems support if required
- Ability to move around campus 60%-80% of the day, providing support across various offices across a large area
- Excellent problem-solving and multitasking skills
- Availability to work variety of shifts. Most often will be working Monday to Friday 8 am - 5 pm with 1 hour lunch. Will occasionally need to backfill for 6 am - 6 pm shift and will include weekends for backfilling those roles. Subject to change based on operational needs.
- Need to be able to lift up to 40 lbs

**Why Work at long View**:

- Great people and culture
- Fun is one of our core values
- Comprehensive benefits package from day one

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

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