Deskside Technician
6 months ago
**Company Overview**
Coreio is looking for a **Deskside Technician **to join our** Toronto, ON**, team for a 3-month contract position (with potential for extension). The individual will be required to be onsite daily.
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism and customer service.
**Key Accountabilities**:
- Deliver technical support services in a courteous and responsive manner.
- End User Support and troubleshooting.
- Client on-boarding.
- Support tickets as assigned.
- Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about hardware/software.
- Troubleshoot, fix and/or resolve clients’ issues per service ticket request.
- Consistently demonstrate interpersonal and customer service skills.
- Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
- Execute the imaging & refurbishment activities required for this project.
- Device repair as required during the refurbishment process.
- Arrange required outbound device shipments and process inbound returns.
- Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.
**Requirements/ Qualifications**:
- At least 5+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PC’s & Macintosh iOS/macOS.
- Can demonstrate technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC’s, Laptops, Tablets, Networking & Printers.
- Working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel).
- Solid track record when it comes to being very customer focused and having a good understanding of the needs of our customers.
- Possess excellent organizational skills to manage multiple complex initiatives.
- Can work with minimum supervision and in collaboration with a large team.
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