Order Entry

3 weeks ago


Toronto, Canada Crown Food Service Equipment Full time

_Crown Food Service Equipment is a leading design and manufacturer of steam cooking equipment for the commercial foodservice industry._
- Crown complements other recent strategic investments in the steam cooking category. With this collection of brands and products, the Middleby steam platform is positioned with industry leading innovations and customer solutions. We are able to address customer demands for labor savings, menu flexibility and automation, while also supporting growing foodservice trends, such as sous vide, organic and other healthy-eating menu options_

We are currently seeking a full-time, permanent Order Entry / Customer Service Representative to assist with day-to-day operations for our Inside Sales Department.

Mon - Fri 7:30 AM - 4 PM
Benefits after 3 months probationary period

**Responsibilities**:

- Accurately review and price incoming dealer orders
- Process orders into Sage and XA with attention to detail
- Ensure timely and accurate processing of the orders
- Work to get any information needed to release orders to Production
- Follow up on existing orders and keep Dealers / Reps updated on the status of their orders
- Provide customers with product information using tools provided
- Exceptional communication, and coordination with other departments to resolve inquiries
- Support sales in a variety of tasks as required
Present oneself as a positive role model to the company
Participation in team meetings
- Assist and support with completing KPIs and company reporting
- Participate in company cross-training program (as trainee and trainer)
- Adheres to all company policies & procedures, health and safety policies & procedures, regulations & standards and quality standards
- Following good housekeeping and 5s practices to ensure working area is kept clean/tidy
- Commit to and participate in lean manufacturing and continuous improvement methods
- Receive training on the use of new software as it is added to the environment, On-going training to improve in areas such as time management and specific job skill upgrading may be required
- Other duties and responsibilities as require and assigned
Perform all task in accordance with company policies.

**Required Education, Skills and Qualifications**
- 1 to 3 years of Order Entry / CSR experience
- Detail oriented / Highly accurate
- Strong organizational and communication skills
- Must be proficient with MS Office (Outlook, Excel, PPT, Word), and PDFs
- Ability to work in a team and independently.
- Strong interpersonal, customer service and time management skills

**Good to have Education, Skills and Qualifications**
- Manufacturing industry experience is an asset
- Sage, XA, Adobe, Excel, Photoshop are assets
- Certificate/diploma is an asset

We thank all applicants, however, only those selected for an interview will be contacted.
- Crown Food Service Equipment A Division of Middleby Canada Company Inc. is a supporter of AODA (Accessibility for Ontarians with Disabilities Act). If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Excel: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Data Entry: 2 years (required)
- Sage: 1 year (required)
- Infor XA: 1 year (preferred)


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