Application Support Technician

3 weeks ago

Chesley, Canada Bluewater District School Board Full time

**EXTERNAL POSTING**

**BLUEWATER DISTRICT SCHOOL BOARD**

**INVITES APPLICATIONS FOR THE POSITION OF**

**PERMANENT FULL-TIME APPLICATION SUPPORT TECHNICIAN**

**GROW YOUR CAREER IN BLUEWATER**

As one of the area’s largest employers, Bluewater District School Board has approximately 3,000 permanent and casual employees who serve 18,500 students and families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation.

Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated in providing a positive working environment, along with competitive compensation and benefits

**PERMANENT VACANCY**

**One (1) Permanent Full-Time (1.0 FTE, 35 hours/week) Application Support Technician (12 months per year)**

**START DATE**: as soon as possible

**LOCATION**:Information and Communications Technology Services (ICT), Bluewater District School Board Education Centre, Chesley

**SUPERVISOR**: Jeremy Walpole, Student Information System Supervisor

***:
**DUTIES AND RESPONSIBILITIES**:

- Provides high level support in the form of problem analysis and resolution
- Provides expert knowledge on business processes, system interactions, and dependencies with other interfaces as it relates to student information system data
- Aids schools in the implementation of practices and processes to maintain accurate data and builds relationships with school staff to influence compliance
- Creates and maintains an extensive library of end user documentation and training videos
- Creates student information system security accounts for school staff to ensure access to data aligns with role of end user
- Coaches and trains end users in the importance and relevance of OnSlS related data that is maintained at the school level in the student information system and affects the funding received by the school board
- Provides ongoing communication support to clients on the status of issues where the response and/or resolution are not within the acceptable service level agreement (SLA)
- Submits, validates, verifies, and signs off all educator and school data in OnSIS on behalf of all schools within ministry timelines
- Coordinates with central departments and schools to ensure data accuracy and integrity in order to meet ministry guidelines
- Proactively recommends and communicates board procedures related to student data
- Provide technical training and workshops to school based staff to support alignment of functionality with business practices and data management
- Other duties as assigned

**QUALIFICATIONS AND EXPERIENCE**:

- College Diploma in Information Technology or a related field

**ASSETS**:

- Prefer 3 years’ experience in a school/board familiar with school processes throughout a school year
- Prefer 3 years’ experience supporting the Student Information System product suite
- Prefer 2 years’ experience supporting the Ministry of Education OnSIS collections
- Strong interpersonal, communication, and organizational skills
- Excellent customer service skills

**Application Process**:

- We thank everyone for applying, however, only applicants who will be moving forward in the selection process will be contacted._

**Equity**
- Bluewater District School Board is committed to fostering a safe and supportive learning environment for all students and staff._

**Accommodation**

**Wellness**
- Bluewater District School Board is committed to providing a respectful and healthy work environment._External Posting: 1422
Issued: January 23, 2023

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-08-09

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