Temporary Client Service Technician

**BLUEWATER DISTRICT SCHOOL BOARD**

**INVITES APPLICATIONS FOR THE POSITION OF**

**TEMPORARY CLIENT SERVICE TECHNICIAN (FULL-TIME)**

**GROW YOUR CAREER IN BLUEWATER**

As one of the area’s largest employers, Bluewater District School Board has approximately 3,000 permanent and casual employees who serve 16,800 students and their families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation.

Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated to providing a positive working environment, along with competitive compensation and benefits

**Application Process**:
We thank everyone for applying, however, only applicants who meet the eligibility requirements will be contacted.

**TEMPORARY VACANCY**

**Two (2) Temporary Full-Time (1.0 FTE, 35 hours/week) Client Service Technicians (12-month positions)**

**LOCATION**:Bluewater District School Board Education Centre, Chesley

**SALARY**: $31.67 - $32.64/hr (Sept 1/21)

**COMMENCING**: As soon as possible and ending November 20, 2023 or earlier if incumbent returns or circumstances change.

**SUPERVISOR**:Gary Mark, Supervisor ICT Service Desk

***:
The Client Service Technician provides support**, **assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software. The purpose of the position is to ensure proper operations to enable users to accomplish administrative, business and curriculum tasks.

**DUTIES AND RESPONSIBILITIES**:

- Liaise with, and provide training, support and assistance to end users and staff on administrative processes, computer operation and other issues including help desk requests
- Develop documentation and inventory control tasks as required by the department
- Assess and analyze Help Desk processes
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
- Other related duties as assigned

**QUALIFICATIONS AND EXPERIENCE**:

- College Diploma in Information Technology or a related field

**ASSETS**:

- 3 years’ experience in a school/board familiar with school processes throughout a school year
- 3 years’ experience supporting the School Systems and similar role
- 3 years’ experience supporting hardware, customer technical support, help desk experience
- ITIL processes, change management, A+ certification
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Strong customer service orientation
- Self-motivated and directed with strong analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Must have access to an automobile and valid driver’s license to meet work expectations

**JOB REQUIREMENTS**:

- Eligible to work in Canada
- Clean vulnerable sector police check

**“Applicants are encouraged to self-identify and notify Human Resources Services if any accommodations are required to participate in the recruitment process.”**

**Job Types**: Full-time, Fixed term contract

Work Location: One location