Production and Operations Coordinator

6 months ago

Kelowna, Canada XiX Brands Full time

**Overview**:
The Apparel Production and Operations Coordinator is highly motivated and organized individual on our team. This multifaceted role encompasses responsibilities in apparel production, shipping and receiving, customer service, and inventory management. This position will thrive in a fast-paced environment, demonstrating strong attention to detail and excellent communication skills.

**Skills**:

- Strong time management
- A team player
- Excellent Communication
- Understands safety regulations and applies them daily
- Flexible
- Good organizational skills
- Excellent problem-solving skills
- Is very detail-oriented

**Responsibilities**:
1. Production:

- Collaborate with the production team and process of branded apparel and merchandise.
- Implement and optimize production workflows to enhance efficiency and productivity.
- Collaborate with the sales team to ensure accurate and high-quality execution of graphic designs on various apparel items, double checking for accuracy and consistency.
- Maintain a keen eye for detail to guarantee the consistency and alignment of branding across all products.
- Verify products for quality assurance purposes
- Keep track of and report damaged or lost items
- Report defective or damaged materials
- Ensure product meets all regulations
- Implement and optimize production workflows to enhance efficiency and product quality.

2. Shipping and Receiving:

- Manage the shipping and receiving processes for incoming and outgoing merchandise.
- Ensure accurate and timely fulfillment of customer orders.
- Collaborate with logistics partners to optimize shipping and delivery operations.

3. Customer Service:

- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Communicate proactively with customers regarding order status, shipping details, and any potential delays.
- Collaborate with the sales team to understand and meet customer requirements.

4. Quality Assurance:

- Implement and uphold quality control measures to ensure the highest standards in product embellishment.
- Work closely with the production team to address and rectify any quality issues that may arise during the production process.
- Conduct regular inspections to guarantee adherence to brand guidelines and specifications.

5. On-Site Activation:

- Participate in on-site activations at events, which may require working on weekends.
- Set up and collaborate (embellishment pressing, Clover sales, etc.) the on-site production of branded merchandise to enhance brand visibility and engagement.
- When required restock, recount, and update any inventory.

4. Inventory Management:

- Collaborate with the inventory team to monitor stock levels of materials and finished products.
- Coordinate in maintaining an organized inventory system to ensure efficient production processes.
- Regularly conduct inventory audits to reconcile discrepancies and avoid stockouts.

**Qualifications**:

- Proven experience in apparel production, shipping and receiving, customer service, and inventory management.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on quality control.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with branding and graphic design processes is a plus.
- Proficient in using inventory management and shipping software.
- Apparel industry experience an asset.

Pay: $18.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- What Apparel Experience do you have?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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