Gmr Guest Services Supervisor

5 months ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title**: Supervisor, Guest Services
**Location**: North Vancouver
**Department**: Guest Services
**Reports to**: Manager, Guest Services
**Role Status**: Full Time Permanent
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

**JOB SUMMARY**:
The Guest Services Supervisor is directly responsible for ensuring that our guests enjoy their time at the mountain, and that the department is well supported to make this happen. With a challenging, fast pace environment, the Guest Services Supervisor is responsible for the sale of variety of products in a multiple sub department. This guest facing role is dynamic and ever changing with the seasonality of the mountain, and the ongoing growth of the company.

**ESSENTIAL JOB FUNCTIONS**:

- Maintaining an exciting, goal orientated, positive, communicative, and fun work environment.
- Creating high levels of guest satisfaction through dedication to customer service in all guest interactions.
- Enthusiastically greeting guests, anticipating questions & needs, and offering assistance.
- Processing of all Grouse Mountain products and services with a high sales drive and initiative for up selling.
- Provide coaching and training to employees on telephone performance & key performance indicators.
- Drive daily sales activities both internally and via inbound and outbound calling campaigns.
- Work effectively together with other managers and supervisors to create maximum synergy, coordination and cooperation.
- Acting as a liaison between guests and staff with other departments and assisting other departments with technical issues regarding systems.
- Responding to guest inquiries, resolving guest concerns and comments efficiently to ensure that all guests enjoy a positive experience.
- Maintaining records and files.
- Completing required guest service and sales related reports and projects as required.
- Handling cash, balancing floats and completing cash close out procedures daily.
- Coordinating day to day operations of Guest Services, Ticket Centre, Hosting, Shuttle bus services, Call Center, and Alpine Guest Services.
- Overseeing scheduling, payroll, interviewing, hiring, conducting orientations, on-going coaching, and completes probationary reports and annual performance reviews.
- Maintain high standards of training and up to date information regarding operations of the department.
- Other duties as required

SUPERVISORY RESPONSIBILITY
Duties for this role include the direct supervision of up to 50 Guest Services Representatives, their training, ongoing coaching and support. You will work effectively with a variety of other departments and team members.

REQUIRED QUALIFICATIONS AND ABILITIES
- Minimum 3 years customer service experience and dealings with international guests preferred.
- Experience with Siriusware POS systems, Microsoft Word, Excel, and PowerPoint and Triple Seat are preferred
- Experience with staff training and supervision.
- Background in Snow School operations and booking procedures preferred.
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer sales and service to our guests, while continuing to motivate and lead fellow staff.
- Must be a self starter with common sense and a desire to work in an ever-changing environment as part of a team and as an individual in all weather conditions.
- Proficiency with telephone, switchboard, and radio dispatch operations.
- Successful applicants over the age of 19 will be required to provide results of a clear background check before starting work. Grouse Mountain will assist with this process if the applicant does not h

  • Gmr Guest Services Team Lead

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Guest Service Representative

    6 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Supervisor, Guest Services

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Mountain Adventures Supervisor

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr - Snowschool Leader in Training - Winter 24/25

    2 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Snowmaker

    1 month ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Team Lead

    5 months ago

    North Vancouver, Canada Capilano Group Full time

    **Department Lead (Guest Services Team)** **Department**:Operations **Reports to**:Operations Manager, Assistant Operations Manager, Operations Supervisor, Groups Supervisor **General Description**: The Team Lead (Guest Services Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Guest Services team. Their primary...

  • Guest Services Supervisor

    6 months ago

    North Bay, Canada Cascades Casino Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Gmr Retail Supervisor

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr F&b Supervisor, Casual Dining

    3 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Housekeeper

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    **Job Title**: Housekeeper **Location**: North Vancouver **Department**: Housekeeping **Reports to**: Manager, Housekeeping **Role Status**: Full time and Part time available ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where...

  • Gmr Server

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Storeroom

    5 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Bilingual Guest Experience Centre Consultant

    6 months ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Services Agent

    6 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    5 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    5 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    *NORTH VANCOUVER, B - *As a Guest Services Age , you wil - epresent the h - l to the gu - throughout all stag - of the guest’ - tay. Responsib - ties includ welcomin - uests to - establishmen - nd deter - ing their n - s, registering gue ts, assigning rooms, ac - modating spe requests, assisting with re - mendations and reservations for local amenities...

  • Gmr Lift Operations

    6 months ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Snowmaking Supervisor/lead Hand

    1 month ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr - Snow School Supervisor - Winter 24/25

    1 month ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...