Gmr Guest Services

3 weeks ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Guest Services Representative
**Location**: North Vancouver
**Department**: Guest Services
**Reports to**: Manager, Guest Services
**Role Status**: Full and Part time - Seasonal
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
JOB SUMMARY
We are looking for team members with excellent people skills, are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.
**ESSENTIAL JOB FUNCTIONS**:

- Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
- Process sale transactions via cash, credit and debit; balance floats, and complete cash close-out procedures
- Drive the sale of products by achieving or exceeding sales targets
- Knowledgeable about our products, services, and promotions
- Answer inbound phone calls, making outbound sales calls, identifying and resolving caller needs, and providing information through our onsite Call Center
- Assist with off-site events and marketing/sales initiatives
- Maintain sales records and files and ad hoc reporting as needed
- Maintain basic housekeeping standards; ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
- Perform all other duties as assigned

REQUIRED QUALIFICATIONS AND ABILITIES
- A minimum of one (1) year in customer service preferred
- Experience handling cash transactions via cash, credit and debit an asset
- Previous call center experience an asset
- Secondary Language Skills an asset (Spanish and Mandarin preferred)
- Must be personable, friendly and outgoing with excellent customer service skills
- High energy and a strong work ethic

COMPENSATION AND BENEFITS
- $18.44 - $21.57 per hour

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

  • Gmr - Snowschool Leader in Training - Winter 24/25

    3 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Experience Centre Consultant

    2 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    1 week ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Supervisor - Full Service Dining

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Supervisor,...

  • Supervisor - Full Service Dining

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    **Job Title**: Supervisor, Full-Service Dining **Location**: North Vancouver **Department**: Full-Service Dining, Food & Beverage **Reports to**: Manager, Full Service **Role Status**: Full time Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned...

  • Gmr Housekeeper

    19 hours ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    **Job Title**: Housekeeper **Location**: North Vancouver **Department**: Housekeeping **Reports to**: Manager, Housekeeping **Role Status**: Full time and Part time available ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where...

  • Guest Services Supervisor

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Supervisor, Guest Services **Job Title**: Supervisor, Guest Services **Department**: Sales, Guest Services **Reporting Manager**: Manager, Guest Services **Role Status**: Full time, permanent Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. Grouse Mountain offers a...

  • Guest Services Supervisor

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. Supervisor, Guest...

  • Guest Services

    1 week ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Guest...

  • Gmr Skyride Operator

    5 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Agent

    1 week ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    3 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    2 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Gmr - Winter Lift Operator

    3 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    **Job Title**: Winter Lift Operator **Location**: North Vancouver **Department**: Mountain Operations **Reports to**: Manager, Duty. Supervisor, Lift Operations **Role Status**: Full Time only - Seasonal - Hourly ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and...

  • Guest Services Agent

    18 hours ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Service Representative

    3 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Housekeeping

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Housekeeping

    3 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Mountain Adventures Supervisor

    19 hours ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • GMR - Health & Safety Patrol - Winter 2024/25

    3 weeks ago

    Vancouver, British Columbia, Canada Grousemountain Full time

    GMR - Health & Safety Patrol - Winter 2024/25Job DescriptionPosted Tuesday, December 10, 2024 at 8:00 AM | Expired Wednesday, January 1, 2025 at 7:59 AMProud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. We have been bringing people...