Gmr Mountain Adventures Supervisor
7 days ago
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Mountain Adventures Supervisor
**Location**: North Vancouver
**Department**: Mountain Adventures
**Reports to**: Manager, Rentals and Mountain Adventures
**Role Status**: Full-time - salary
ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
JOB SUMMARY
Mountain Adventures Supervisors are responsible for overseeing the daily operations of our adventure activities - including Mountain Ziplines and the Mountain Ropes Adventure. Supporting the Mountain Adventures Guides in delivering outstanding and memorable experiences for our customers on our tours, the Mountain Adventures Supervisors are experts on the mountain and ready to answer any questions, jumping in and helping where they can.
ESSENTIAL JOB FUNCTIONS
- Ensuring the safe and efficient operation of activities including but not limited to Mountain Ziplines, Eye of the Wind, Mountain Ropes Adventure, Kids Tree Canopy Adventure and associated department areas.
- Completing opening and closing duties of the department and coordinating day-to-day operations of the Mountain Adventures team.
- Handling cash and ensuring accounting procedures are followed including daily cash outs and float reconciliation.
- Guide tours in a safe and professional manner when required, while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings.
- Ensuring the safety of all guests through completion of daily inspections, group management, and sound decision making.
- Monitoring activities for risk management, as well as assessing and intervening when situations require, according to company policies.
- Recruiting, training, scheduling, and developing up to 60 individuals to guide daily operations of the department activities, including new hire training, refresher training and rescue training.
- Completing internal payroll, data entry, performance reviews, daily logs, and other company documentation according to outlined standards.
- Managing the guest experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score
- Achieving and maintaining outstanding customer relations with internal and external guests, including responding to customer comments and concerns while displaying a Guest Obsessed attitude at all times.
- Creating, implementing, and revising training and procedures, including manuals, presentations, and memos.
- Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff
- Ensuring staff communication sites are updated regularly with company communication, revised policies/procedures, guest satisfaction scores and operational information.
- Managing PPE inventory, including detailed testing and inspection in accordance with company and manufacturer standards.
- Completing detailed inspections of department areas on a regular basis and assisting with seasonal activity maintenance as required.
- Engaging with the management team, demonstrating proactive, positive, and effective communication to facilitate and support teamwork and cooperation.
- Setting and contributing to department goals for increasing sales and improving profits, including managing payroll and adjusting to reflect business needs.
SUPERVISORY RESPONSIBILITY
This position provides direct supervision to the Mountain Adventures Guide and Mountain Adventures Lead Guide position.
REQUIRED QUALIFICATIONS AND ABILITIES
- Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
- First Aid qualifications considered an asset.
- Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety.
- Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment.
- Successful completion of secondary school required, with some post-secondary education preferred.
- At least 2 years previous experience supervising employees in a quick service or out
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