Guest Service Team Lead

2 weeks ago

North Vancouver, Canada Capilano Group Full time

**Department Lead (Guest Services Team)**

**Department**:Operations

**Reports to**:Operations Manager, Assistant Operations Manager, Operations Supervisor, Groups Supervisor

**General Description**:
The Team Lead (Guest Services Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Guest Services team.

Their primary task is to provide easily accessible leadership presence in our park for both guests and Team Members. They ensure the daily tasks of the team are done in a timely and effective manner with the goal of creating the best possible experience for our guests.

Depending on the demands of the current season, this role may be performed as part of our scheduled front-line team or the Operations leadership team.

**Essential Duties and Responsibilities**:
**Guest Services (GSA) **General Operations**
- Work with all the Operations Supervisors to assist in the daily operational procedures of the GSA Team.
- Fulfill all assigned guest-facing positions as required by the operating day.
- Be an example for all Guest Service Agents for how to actively engage guests and cue search.
- Provide regular leadership presence throughout the GSA venues and plaza, and act as a point of contact for team member and guest concerns.
- Be knowledgeable and share the features of Capilano Suspension Bridge Park with Team Members and Guests.
- Ensure GSA Team presentation and venues are maintained at a high level.
- Set the example in following company and department guidelines ensuring the Capilano theme and Guest service standards are maintained.
- Advise the Operations Supervisor immediately of the need for potential orders.
- Assist with ongoing monitoring and tracking of guest feedback (informal and formal).

**Leadership**
- Must be prepared to step into a supervisory role as required by the leadership team. When fulfilling this role, the team lead must be ready to:

- Assist the leadership team to ensure the venues are running with ease
- Assist leadership team by ensuring daily rotations are accurate based on the schedule published by the Operations Supervisor and other operational details.
- Ensure guests are attended to in a timely manner, including at Guest Services and the Bridge House
- Take responsibility for checking and organizing team venues, supplies, and equipment. Ensure supplies are well maintained and always stocked.
- Supervise the GSA Team on a day-to-day basis and delegate tasks appropriately.
- Provide feedback to the Operations Supervisors & Assistant Operations Manager on day-to-day departmental operations as well as team performances.
- Deliver onboarding, training, and coaching for Guest Service Agents, In partnership with the Operations leadership team.
- Be proactive in performance management daily with team.
- Understand confidentiality within the department, as well as handle team member concerns and issues in a sensitive and professional manner.
- Be a positive role model and display high energy even during slower periods, consistently set an example.
- Follow company and department guidelines as outlined in manuals and policies and procedures.

**Health & Safety**
- Know and communicate health and safety requirements & regulations and ensure they are followed,
- Be alert and immediately report hazards, defective equipment, or concerns to your supervisor
- Ensure Team Members are following Capilano’s health and safety policies and procedures,
- Ensure overall cleanliness of facilities assigned to the Show Team,
- Ensure appropriate personal protective equipment & clothing are available, properly worn when required and
- properly inspected and maintained,
- Ensure Team Members are made aware of all known hazards in the area where they work,
- Work with the JOHS Committee or any person carrying out Occupational Health and Safety duties,
- Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired by
- alcohol, drugs, or other causes,
- Take every reasonable precaution to ensure protection of Team Members and Guests, Safety First

**Qualifications**:

- Min. 1 full season experience in a Guest Services role
- POS experience, knowledge of Galaxy system an asset
- Can handle stressful situations and meet fluctuating and demanding needs, remains calm under pressure
- Ability to work successfully in a team environment and contributes consistently through a positive manner
- Occupational First Aid, level 1, 2 or 3, a strong asset
- Second Language is an asset

**Working Conditions**:

- Able to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business
- While in this position, team members are required to be on their feet for extended periods of time
- While performing the duties of this position, required to work in a variety of weather conditions
- Occasionally required to lift and carry up to 20lbs and climb a step ladder or step stool

**Wage range: $21 -

  • Guest Services Team Lead

    3 days ago

    North Vancouver, Canada Grouse Mountain Full time

    **Job Title**: Guest Services Team Lead **Department**: Guest Services **Reporting Manager**: Manager, Guest Services **Role Status**: full-time, seasonal Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as...

  • Guest Services Team Lead

    2 weeks ago

    North Vancouver, Canada Grousemountain Full time

    Job DescriptionPosted Wednesday, February 5, 2025 at 8:00 AMProud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada,...

  • Guest Services Team Lead

    3 weeks ago

    Vancouver, British Columbia, Canada Grousemountain Full time

    Job DescriptionPosted Wednesday, February 5, 2025 at 8:00 AMProud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada,...

  • Guest Services Team Lead

    2 days ago

    Vancouver, British Columbia, Canada Grousemountain Full time

    Job DescriptionPosted Wednesday, February 5, 2025 at 8:00 AMProud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada,...

  • Guest Experience Centre Consultant

    1 day ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Vancouver area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    3 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Services Supervisor

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Supervisor, Guest Services **Job Title**: Supervisor, Guest Services **Department**: Sales, Guest Services **Reporting Manager**: Manager, Guest Services **Role Status**: Full time, permanent Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. Grouse Mountain offers a...

  • Guest Services Supervisor

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. Supervisor, Guest...

  • Communications Lead

    3 days ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Guest Service **Reports to**:Manager, Guest Experience **Location**:North Vancouver, B.C. **Meet Your Future Team**: The Arc’teryx Guest Service and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the...

  • Bar and Concessions Team Lead

    18 hours ago

    Vancouver, British Columbia, Canada Lead Soluções Ambientais Full time

    Company Overview:Welcome to Lead Soluções Ambientais, where we strive to provide exceptional service and experiences for our customers. As a key member of our team, you will have the opportunity to make a positive impact on our daily operations and contribute to our mission.As a Lead Concession Manager, you will be part of a dynamic team working together...

  • Gmr Guest Services

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services

    1 week ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Guest...

  • Guest Services Agent

    1 week ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    3 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    4 days ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Service Representative

    4 days ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Director

    4 days ago

    Vancouver, British Columbia, Canada Palisades Hospitality Group Full time

    Palisades Hospitality Group is a dynamic and growing hospitality company that offers a unique opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Guest Services Manager, you will play a key role in leading our front-facing team members in providing outstanding service and...

  • Guest Services Manager

    1 week ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Overnight relief shifts required, Bonus Eligible **Job Number** 23105804 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** -...

  • Guest Services Manager

    1 week ago

    Vancouver, Canada Marriott Worldwide Full time

    **Additional Information** Overnight, Relief shifts required and Bonus Eligible **Job Number** 22156624 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...