Guest Services Agent

7 months ago


North Vancouver, Canada Seaside Hotel Vancouver Full time

*NORTH VANCOUVER, B
- *As a Guest Services Age

, you wil
- epresent the h
- l to the gu
- throughout all stag
- of the guest’
- tay. Responsib
- ties includ

welcomin
- uests to
- establishmen
- nd deter
- ing their n
- s, registering gue

ts, assigning rooms, ac
- modating spe

requests, assisting with re
- mendations and reservations for local amenities and attractions, and ensuring the guests

ve a pleasa
- stay and smooth checkout. *Job Duties Include:*

Be an ambassador of t
- Seaside Hotel and Executive Hotel &
sorts brands
- Registers

rriving guests and assigns rooms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Promote the property in your interactions and possess a sound knowledge of attractions, nightlife, and special services of the surrounding area to enhance the stay of our guests
- Knows room locations, types of rooms available, and room rates.
- Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, building relationships with local restaurants & tourist attractions
- Maintain and update the hotel's database of Concierge related directories on an ongoing basis
- Know daily activities and meetings taking place in the hotel.
- Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
- Reports any unusual occurrences or requests to Management and Supervisors
- Maintain a good working relationship and communication amongst all colleagues and departments
- Processes guest check-outs and handles monetary transactions
- Assist Valet Team with retrieving and parking guest vehicles
- Escort guests to their rooms on arrival and assist with their luggage
- Maintains customers’ privacy and security at all times.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned. *Qualifications:*
- High school diploma or equivalent.
- Previous experience in a Concierge role within a luxury property is a distinct advantage.
- Previous hotel-related experience, PMS knowledge preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Class 5 BC Driver's License.
- Ability to drive manual transmission vehicles is preferred.
- Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures. Able to properly secure guest information Job Type: Permanent Pay: Up to $26.00 per hour Benefits:

- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care Schedule:

- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed Supplemental pay types:

- Overtime pay Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required) Experience:

- hotel, tourism or hospitality: 1 year (required) Licence/Certification:

- Class 5 Driver's License (required) Work Location: In person


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