Donor Care Assistant

2 weeks ago


Toronto, Canada Operation Smile Canada Full time

The Donor Care Assistant will be responsible for, but not limited to, the following:

- Keep your work area neat, tidy and organized.
- Assist with opening and routing mail, accept donations by phone and properly update contact history in Raiser’s Edge, our donor database.
- Follow up with donors who make requests by mail or phone for tax receipts, additional information, or gift clarification (with training).
- Find answers to donor inquiries about the status of gifts and reply to the individuals as required.
- Assisting with database cleanup and integrity.

**DESIRED QUALIFICATIONS AND REQUIRED SKILLS**
- Secondary school graduation is required; post-secondary education is considered an asset. Or incumbent should possess equivalent work experience (2-3 years) in lieu of post-secondary education.
- A customer servicefocus.
- Experience with Microsoft Office (Word, Outlook, Excel) required.
- Experience with Raiser's Edge preferred; however, training will be provided.

**CHARACTERISTICS/SKILLS**:

- Excellent oral, written, and interpersonal communication skills.
- Exceptional customer serviceskills.
- Able to maintain confidentiality of all donor records and information.
- Must be highly motivated, detail-oriented, and well organized.
- Should be self-directed and capable of working with minimum supervision, yet willing to seek clarification when needed and work as part of a larger team.
- Goal oriented, able to meet deadlines, and multi-task.
- Flexible, able to take direction to maintain database consistency and accuracy.

**Job Type**: Fixed term contract
Contract length: 4 months

**Salary**: $21.50 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5G 2J5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-11-17


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