National Donor Relations

2 weeks ago

Toronto, Canada Canadian Mental Health Association (National) Full time

The Canadian Mental Health Association National Office is seeking qualified applicants for the role of National Donor Relations & Stewardship Officer to join the National Office Fund Development team.

**About CMHA**:Founded in 1918, the Canadian Mental Health Association (CMHA) is the most established, most extensive community mental health network in Canada. Through a presence in more than 330 communities across every province and one territory, CMHA provides advocacy and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive. Our vision is a Canada where mental health is a human right.

**Reporting**:Chief Philanthropy and Partnerships Officer

**Position Summary**: This position will be responsible for developing and executing communication strategies to engage and retain donors, support brand activation opportunities, and increase resources for CMHA National.

**Location**:The role is based out of the CMHA National office in Toronto at 250 Dundas Street West. To encourage collaboration and explore new ways of working, CMHA National supports a hybrid work model of 2 days in the office and 3 days working from home.

**Responsibilities**:

- Develop and implement donor communication strategies to support fundraising efforts and donor stewardship
- Work in close collaboration and consultation with colleagues in the Marketing Communications team to create and produce Fund Development content for print and digital channels.
- Draft and project manage the production of fundraising materials, such as a case for support, fundraising copy and a “fundraiser toolbox” to support frontline fundraisers.
- Ensure alignment with our National Bilingualism Policy in all content creation and work closely with Translation Services (part of the Marketing Communications team) to execute across CMHA channels
- Draft individual giving proposals and stewardship reports for the Fund Development team
- Plan and compose brochures, website copy, direct mail, invitations, and other marketing and development communications
- Write fund development-related pieces, short features, and other long-form content for the CMHA website/newsletter
- Interview staff, supporters, and key stakeholders across the CMHA Federation for fundraising/stewardship focused features
- Create and manage a reporting system to ensure stewardship reports are produced and delivered in a timely manner
- Develop and manage a system to capture requests to track organize all writing work
- Support frontline fund development colleagues in creating bespoke major donor stewardship strategies
- Develop & regularly refresh form letters for tiered recognition of all donors
- Maintain a proposal library on SharePoint and Salesforce
- Monitor and report on the effectiveness of donor communication strategies and make recommendations for improvements.

**Education & Qualification**:

- Bachelor’s degree in communications, marketing, or a related field.
- Minimum of 3 years of experience in fundraising, donor relations, or marketing & communications.
- Exceptional writing, editing, and proofreading skills with the ability to write for different audiences and platforms.
- Ability to do basic design with programs such as Canva, Adobe Suite, etc.

**Knowledge**:

- Excellent interpersonal and communication skills with the ability to build and maintain relationships with donors, stakeholders, and colleagues.
- Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines.
- Knowledge of mental health issues and a commitment to the mission and values of the Canadian Mental Health Association.
- Bilingualism is an asset

**Skills**:

- Exceptional organizational and time management skills with a strong attention to detail.
- Excellent written and verbal communication and documentation skills.
- High degree of emotional intelligence and excellent listening skills.
- Effectively able to work under pressure and manage change in a fast-paced environment.
- Capability to work independently or within group dynamics as required.
- Highly motivated and passionate about mental health.
- Strategic and able to prioritize for high impact
- Proficient critical and analytical thinking, problem solving and judgment abilities.
- Demonstrate sound judgement with the ability to work independently and proactively seek solutions to issues as they arise.
- Service-oriented with the ability to thrive in a collaborative work environment.
- Flexibility with changing priorities and ability to remain focused to meet targeted timelines.

**Are you a fit?**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$63,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language

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