Manager, Donor Circles

2 weeks ago

Toronto, Canada Royal Ontario Museum Full time

**Manager, Donor Circles**

**Full-time Permanent**

**ROM GOVERNORS**

Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Then consider a career at ROM.**

***:
The Manager, Donor Circles reports to the Associate Vice President, Donor Circles & Annual Giving and is responsible for supporting the strategic direction and engagement of donors in our Donor Circles, with a focus on Young Patrons Circle (YPC) and Discovery Patrons Circle (DPC). This role is critical to the success of our Donor Circles, including the Royal Exhibition Circle (REC), Royal Patrons Circle (RPC), YPC, and DPC.

ROM Governors collaborates with ROM, Canada's world museum, to secure philanthropic and sponsorship support. Working here means being part of a dynamic and exciting environment where you'll have opportunities for personal and professional growth, and work with a diverse group of people who are passionate about collections and exhibitions. We offer competitive compensation and benefits, and you'll be part of an iconic institution that's transforming to meet the needs of 21st-century audiences.

We're seeking a fundraising and engagement professional who's curious, collaborative, and skilled at building donor relationships. You'll be hands-on and committed to exceptional client service, with experience working in a complex, fast-paced environment. Above all, you'll believe in the transformative power of philanthropy and museums.

**RESPONSIBILITIES**:
Donor Relationship Management
- Manage renewal campaigns and secure YPC, DPC, and RPC renewals and pledges to meet annual fundraising targets
- Manage the Member to Patron pipeline and secure upgrades for YPC, DPC, and RPC
- Provide exceptional personal concierge service to assigned donors through thank you calls, recognition management, and tracking of actions in our RE NXT database
- Collaborate with prospect management and stewardship teams to sustain fundraising momentum and achieve objectives
- Ensure accuracy in all gift data, briefing notes, and donor correspondence

Donor Circles Strategy Support
- Collaborate with AVP, Donor Circles & Annual Giving to implement acquisition campaigns and identify pipeline prospects
- Strategize and implement upgrade solicitations within renewal campaigns
- Lead the creation of new digital engagement and member community management tools

Volunteer Management
- Manage RPC and YPC Ambassadors and support AVP with management of YPC Committee and RPC Advisory Council
- Identify opportunities for increased volunteer engagement and recruitment

Program Management
- Project-manage all Donor Circle events, including virtual events and digital engagement opportunities, to ensure high-quality donor stewardship and cultivation
- Plan and coordinate cultivation tours, visits, and meetings for donors and potential donors
- Ensure accuracy and personalization in all assigned donor communications and oversee administrative support for all Donor Circles

Team Integration
- Collaborate with all internal stakeholders and maintain a positive working environment
- Participate in additional events managed by other Governors departments, as needed
- Assist AVP with tracking financial progress and donor surveys to track key KPIs across all Donor Circles

**QUALIFICATIONS**:

- Minimum of 3 years of experience in building donor relationships and personally closing gifts
- Demonstrated ability to identify and implement event and donor strategies in support of funding priorities; minimum of 1 year of direct experience in Donor Circles, membership programs, or annual giving fundraising
- Experience in digital community management and virtual events production
- Exceptional interpersonal skills and professional presence necessary for interactions with donors, patrons, senior volunteers, senior Museum staff, and other stakeholders
- Exceptional oral and written communication skills, including experience in digital communications creation and/or execution and knowledge of Mailchimp (an asset)
- Basic familiarity and appreciation of the mission, purpose, and values of the Royal Ontario Museum, and knowledge of the Toronto philanthropic community desired
- Ability to handle sensitive and confidential information appropriately and with discretion
- Flexibility to work a schedule that allows for multiple after-hours events and meetings.

**Salary and Terms of Employment**

**START DATE**:ASAP

**EMPLOYEE GROUP**:ROM Govonors

**SALARY**: $59,467- $89,201

**SCHEDULE**:35 hours

**ROM Governors is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.**

**Diversity Statement**

**Accessibility Statement**

ROM Governors is committed to fair and accessible employment practices. Upon request, suitabl

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