Ministry Partnerships
2 weeks ago
**Position Title**: Ministry Partnerships & Donor Care Representative
**Status/Type**: Full-time/Regular
**Job Team**: Ministry Partnerships
**Deadline**: Open until filled
**Location**: Toronto (Etobicoke), Ontario
**About InterVarsity**:
Our staff walk alongside and support young people from childhood through to young
adulthood. We welcome young people to spend significant time at our camps and to
establish communities of faith with their high school, college, university and workplace
peers. We are especially interested in helping young people navigate significant
transitions in life: from high school to college and university, and from there into
workplaces.
This mission is carried out through nine camps and more than 60 communities of faith
in high schools, colleges, universities and workplaces across Canada and is a part of the
wider IFES movement (International Fellowship of Evangelical Students) serving in over
150 countries around the world.
**Position Overview**:
The **Ministry Partnerships & Donor Care Representative** is focused on providing
outstanding customer service to our ministry partners (donors, staff, and other internal
and external relationships), including the timely handling of all donation and
acknowledgement processes. As a member of the Ministry Partnerships team, you will
be the first point of contact for our ministry partners, handling all interactions and
accurate and timely donation records, you will provide support relating to ministry
partner relations, outbound calls, and departmental processes in building ministry
partner retention. This position requires the ability to work in a structured fast-paced
environment, independently and as part of a team, taking initiative as required and
organizing work flow efficiently to ensure excellent customer service.
**Key Responsibilities:
**- Process donations received by mail, phone and online within established
InterVarsity standards
- Data entry and record maintenance in ministry partner relationship management
database (Raiser’s Edge)
- Administer Pre-Authorized Contribution by bank debit and credit card systems
- Maintain effective communication with ministry partners, (IVCF & CIVCF) and
staff
- Prepare written correspondence with a view to serve and to improve overall
cards, gift acknowledgment letters etc.
- Ensure knowledge and understanding of all InterVarsity business rules and follow
accordingly. This includes policies and procedures such as, but not limited to:
major gifts; response times for various activities; records retention; tax receipts;
joint giving; gift acceptance; etc.
- Other duties as assigned by the Ministry Partnerships Manager
**Qualities & Qualifications:
- Personal relationship with Jesus Christ and desire to grow as a follower
- Minimum two to four years’ experience in front-line customer service with proven
ability and knowledge of customer services best practices with a ‘donor and staff
- first’ approach- Excellent verbal and written English communication and interpersonal skills
- Demonstrated experience researching problems, resolving issues and
- communicating solutions- High-level of attention to detail
- Ability to listen carefully and communicate clearly in responding to inquiries
- Computer skills - accuracy and speed; proficient in Microsoft Office 365 (Word,
- Ability to focus on multiple priorities, to manage time-sensitive tasks, and meet
- deadlines- Ability to take initiative and work independently while respecting team work
- Self-motivated and self-directed learner, committed to keeping up with ministry
progress and personal skills development
- Post-secondary education preferred
**Key Outcomes:
- Excellent customer service is delivered and experienced by both internal and
external customers/stakeholders
- Donations are processed accurately while meeting deadlines
- Inquiries are responded to with accurate and timely information
- All communications are caring, courteous and professional
- Organize work flow efficiently to ensure effective completion of tasks
- Contribute to team developments
Employment is conditional upon a clear police reference check. The successful
Faith.
process.
move forward in the recruitment process will be contacted. No agencies please.
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