System Support Analyst

3 weeks ago

Calgary, Canada CT Corporation Full time

**What you'll do**
- Identification of root cause and resolution of any incidents reported by the monitoring systems and end users. Analyze data inaccuracies and identify risks of changes to the environment.
- Develop the monitoring requirements to meet service level agreements specifications to be implemented as part of project delivery phase.
- Maintain documentation and provide training for other system support analysts. This process includes maintaining a knowledgebase and quick books to facilitate knowledge sharing across the team.

**Who you're**

Required Skills and Experience
- Minimum 5 years of experience in a technical support/development environment
- Excellent ability to liaise with Business users
- Excellent analytical and synthesis capacity
- Able to work under pressure to meet strict timelines
- Able to learn fast, maintain documentation and deliver training to others
- Strong technical skills troubleshooting and correlating information

**What you bring**
- College or University degree in Computer Science or Engineering
- SQL Server experience, Windows SQL Management Studio and ability to write SQL Server Queries & scripts (2+ years).
- Web server experience - Microsoft IIS, IBM HTTP, Apache, certificate installation is an asset.
- Experience in AIX, Linux or UNIX system administration preferred.
- Experience in UNIX/Linux shell scripting (bash, ksh,) and PowerShell
- Oracle database experience and ability to write SQL Queries & scripts (1+ years).
- Experience with the following technologies would be an asset: Ansible, Bitbucket, Jenkins, Rundeck, GitHub, ADO
- Experience with container technologies including Docker and Kubernetes, Helm

Desired behaviors
- Self-driven committed to high performance.
- Must have a high level of confidence in own abilities.
- Builds Trust and Credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
- Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
- Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs.
- Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups.

**Hybrid**

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

LI-GT1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

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