technical support analyst

3 weeks ago

Calgary, Canada EXSERSOL INC Full time
  • Education:
  • Expérience: Education
  • College/CEGEP
  • or equivalent experienceWork setting
  • Consulting firmTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareComputer and technology knowledge
  • Shell script
  • Linux
  • Unix
  • Networking hardware
  • Internet
  • Servers
  • Web service design
  • MS Office
  • MS Windows
  • SQL
  • TCP/IP
  • Wireless networks
  • XMLWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detailPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team playerScreening questions
  • Are you available for shift or on-call work?
  • Do you have previous experience in this field of employment?Experience
  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 42 hours per week

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