Infrastructure Support Analyst

Found in: Talent CA 2 C2 - 2 weeks ago

Calgary, Canada CB Canada Full time

Infrastructure Support Analyst (IIT)

On behalf of our client, Procom is looking for an Infrastructure Support Analyst – Industrial Information Technology (IIT) for a 3 month contract with long term extension in Calgary, Alberta. 

Infrastructure Support Analyst (IIT) Job Details

Our client is looking for an Infrastructure Support Analyst who will assist their infrastructure team in delivering key industrial IT initiatives, identify IIT infrastructure requirements, develop and maintain IIT standards, collaborate with our client’s outsourced infrastructure team, and provide technical support and issue resolution.

This role may require 1-2 onsite camp visits per year to Fort McMurray. Some on-call support may be required.

Infrastructure Support Analyst (IIT) Responsibilities

  • Review and manage the physical IIT network infrastructure and recommend improvements for the  connectivity in a ISA99 compliant control System;
  • Work with third party vendors to co-ordinate and support the development of IIT infrastructure designs and applications;
  • Review, manage, maintain and operate software systems and services associated with the IIT environment as required.
  • Ensures all IIT infrastructure requirements are clearly and fully identified;
  • Uses knowledge of hardware, software, and network technologies to analyze and recommend infrastructure options for growth;
  • Understand and ensure that new technology or services adhere to client’s IIT environment and ISA 99 control system standards.
  • Identifies and establishes IIT standards for development of on-going policies and procedures;
  • Identifies risk and prevents the compromise of information security and misuse of IIT
  • resources;
  • Ensures all aspects of the IIT infrastructure systems are effectively documented and support business objectives;
  • Develops and maintains IIT standards in support of new services and systems as required by client’s Business initiatives.
  • Provides technical guidance to support day to day IIT and client operations;
  • Assists in the management of IS budgets;
  • Provides technical guidance to IS Operations, Controls & Operations, and Operations & Maintenance team as required.
  • Acts as the primary contact for IIT requests and coordinates with the appropriate technical team/vendors to ensure proper resolution;
  • Receives, tracks and prioritizes issues for resolution, resolving issues as expertise permits and/or escalating as required;
  • Ensures system changes are planned and managed effectively;
  • Ensures PCN infrastructure environment operates under cyber security best practices based on ISA 99 control system standards;
  • Pursues ongoing development of customer service skills, technical skills and product knowledge and identify areas for continuous improvement;
  • Troubleshoot, research, test, and/or coordinate installs, upgrades, and outages at remote sites as required.

Infrastructure Support Analyst (IIT) Must-Haves:

  • Computer Science Degree or equivalent certification or diploma and/or experience
  • 5+ years of experience in an infrastructure support role
  • 5+ years’ experience in Cisco networking (VLANS, EIRGP/OSPF, ring network topology and security)
  • Experience in work with Honeywell Experion PKS, Tofino firewalls and Honeywell Fault Tolerant Ethernet (FTE) network
  • Experience with NetApp SAN configuration, Active Directory, VMware, and UCS technologies
  • SCADA, DCS, or PCN systems with a good understanding of process control network architecture and ISA 99 control system standards (asset)
  • Strong interpersonal skills, ability to work well with diverse personalities and work force
  • Ability to forge, grow and maintain positive relationships with multiple groups
  • Strong written and oral communication skills
  • Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
  • Ability to work within tight deadlines and prioritization of work to achieve them
  • Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and
  • attention to detail
  • Ability to travel to site post-pandemic

Infrastructure Support Analyst (IIT) Required Certifications:

  • PPE/H2S Alive Safety Certifications
  • Cisco Certifications: CCNA and CCNP Routing & Switching

Completion of the following courses would be considered an asset

  • Honeywell
  • IS-ZANC2HON: Information Systems: Advanced - Cisco Switching for Honeywell Implementation
  • IS-1111: Information Systems: Fundamentals – FTE/CISCO Implementation
  • IS-OSS8003: Information Systems: Fundamentals-Plant Security Governance and Management Overview
  • VMware (VCA/VCP), NetApp (NCSA), Microsoft (MCSA, MCSE), Construction Safety Training System (CSTS)

Infrastructure Support Analyst (IIT) Location

Calgary, Alberta, remote until further notice. Onsite in Calgary office post-pandemic.

Infrastructure Support Analyst (IIT) Assignment Term:

ASAP to December 31, 2022. Multi-year extension possible.

Infrastructure Support Analyst (IIT) Start Date:

ASAP

  • Senior Infrastructure Analyst

    Found in: Talent CA C2 - 1 week ago

    Calgary, Canada Calgary Zoo Full time

    Description Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our IT team. Reporting to the Senior Manager, IT, the Senior Infrastructure...

  • Senior Infrastructure Analyst

    Found in: Jooble CA O C2 - 5 days ago

    Calgary, AB, Canada jobvite.com - ATS Full time

    Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our IT team. Reporting to the Senior Manager, IT, the Senior Infrastructure Analyst is...

  • IT Support Analyst

    5 days ago

    Calgary, Canada Energy Safety Canada Full time

    **Be a part of building a stronger, safer workforce!** As the national safety association for the oil and gas industry we advocate for worker health and safety**.** Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers...

  • Technical Analyst, Web Infrastructure

    Found in: Talent CA C2 - 2 weeks ago

    Calgary, Canada Royal Bank of Canada> Full time

    Job SummaryAssists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Job DescriptionWhat Is The Opportunity?We are seeking an experienced IIS and .NET support specialist to provide...

  • analyst, systems technical support

    Found in: Talent CA 2 C2 - 2 weeks ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: Other trades certificate or diplomaExperience: 5 years or more or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support...

  • analyst, systems technical support

    Found in: Talent CA 2 C2 - 6 days ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: Expérience: EducationOther trades certificate or diploma or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide...

  • Application Support Analyst

    Found in: Talent CA 2 C2 - 2 weeks ago

    Calgary, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client, Procom is seeking an Application Support Analyst for a 12 month contract, in Calgary, AB.Application Support Analyst Job DetailsThe Application Support Analyst will be responsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and...

  • Support Analyst

    Found in: Talent CA C2 - 6 days ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Blackline Safety is looking for a Support Analyst to join their team. The...

  • Support Analyst

    Found in: beBee S CA - 6 days ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Blackline Safety is looking for a Support Analyst to join their team. The...

  • IT Support Analyst

    5 days ago

    Calgary, Canada Long Run Exploration Ltd. Full time

    Long Run Exploration is a Calgary based intermediate oil company focused on light-oil and natural gas development in Western Canada. We offer a positive work environment that emphasizes employee engagement in a creative and cooperative work culture. Reporting to the IT Analyst, we are currently looking to fill the following contract based position: **IT...

  • Infrastructure Analyst II

    Found in: Talent CA C2 - 2 weeks ago

    Calgary, Canada Holcim Full time

    Primary responsibility is to participate in planning, building, managing, monitoring and supporting infrastructure landscapes including OS, servers, storage, databases, backups, at on-premise remote server locations, following policies and processes that are compliant with industry standards (e.g. Information technology Infrastructure Library (ITIL)). This...

  • Cloud & Infrastructure Architect

    Found in: Talent CA C2 - 2 weeks ago

    Calgary, Canada CGI Full time

    Position Description: Ready to join an outstanding culture that cares about diversity and inclusion, corporate social responsibility and gives the freedom to innovate, influence decisions, and chart an exciting career? CGI is more than just an IT company. Be part of a team that supports the local community with the ability draw on global...

  • Analyst/Senior Analyst

    Found in: Jooble CA O C2 - 5 days ago

    Calgary, AB, Canada jobvite.com - ATS Full time

    Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Infrastructure Analyst to join our IT team. Reporting to the Senior Manager, IT, the Senior Infrastructure Analyst is...

  • Technical Support Analyst

    Found in: Appcast CA C2 Glassdoor - 20 hours ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY:Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in...

  • Technical Support Analyst

    Found in: Appcast CA A2 P - 2 days ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY:Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in...

  • Technical Support Analyst

    Found in: Whatjobs CA C2 - 2 days ago

    Calgary, Canada UFA Full time

    POSITION SUMMARY: Reporting to the Sr. Manager, IT Cardlock and Retail Services , the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations. The Technical Support Analyst III will also be key...

  • Transactional Analyst

    2 weeks ago

    Calgary, Canada NES Fircroft Full time

    Job Title: Transactional Analyst II Location: Calgary, AB Schedule: 5 days on / 2 days off Contract length: 12 months Anticipated Start date: April/ 8TH/2024 Basic Purpose/Accountabilities Reporting to the Supply Chain Transactional Analyst Lead, the Transactional Analyst will be responsible for processing service confirmations, managing the GR/IR, creation...

  • Transactional Analyst

    2 weeks ago

    Calgary, Canada NES Fircroft Full time

    Job Title: Transactional Analyst II Location: Calgary, AB Schedule: 5 days on / 2 days off Contract length: 12 months Anticipated Start date: April/ 8TH/2024 Basic Purpose/Accountabilities Reporting to the Supply Chain Transactional Analyst Lead, the Transactional Analyst will be responsible for processing service confirmations, managing the GR/IR, creation...

  • Transactional Analyst

    2 weeks ago

    Calgary, Canada NES Fircroft Full time

    Job Title: Transactional Analyst II Location: Calgary, AB Schedule: 5 days on / 2 days off Contract length: 12 months Anticipated Start date: April/ 8TH/2024 Basic Purpose/Accountabilities Reporting to the Supply Chain Transactional Analyst Lead, the Transactional Analyst will be responsible for processing service confirmations, managing the GR/IR, creation...

  • Technical Support Analyst III

    19 hours ago

    Calgary, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.The Technical Support Analyst III will also be key in future feature...