Support Analyst

2 weeks ago


Calgary, Alberta, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Blackline Safety is looking for a Support Analyst to join their team. The Support Analyst is responsible for providing technical support and guidance to end-users. This role involves troubleshooting, supporting processes, and ensuring the effective resolution of IT-related problems. The Support Analyst plays a crucial role in maintaining a responsive and efficient IT support function, contributing to user satisfaction and overall organizational productivity.

Skills/Qualifications:

  • Proficiency in troubleshooting Windows operating systems.
  • Experience with Microsoft Office Suite and other common desktop applications.
  • Knowledge of Active Directory user administration and group policy management.
  • Familiarity with desktop and laptop hardware components and peripherals.
  • Basic understanding of networking principles and protocols.
  • Experience with remote support tools and ticketing systems.
  • Strong communication skills, both verbal and written.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Ability to work independently as well as collaboratively within a team environment.
  • ITIL v3 Foundation would be an asset

Responsibilities:

  • Manage and prioritize the ticket queue to ensure timely resolution of support requests.
  • Provide tier 1 and tier 2 technical support for desktop hardware, software, and peripherals.
  • Perform troubleshooting and issue resolution for hardware and software problems.
  • Install, configure, and maintain desktop operating systems and applications.
  • Provide desk-side support for users requiring hands-on assistance.
  • Collaborate with other IT team members to escalate and resolve complex technical issues.
  • Document all support activities, solutions, and procedures.
  • Perform IT onboarding tasks and provide user training.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.



  • Calgary, Alberta, Canada 5553P-Pacific Western Transportation LTD Full time

    Enterprise Applications Support AnalystLocation: Calgary, ABUse your technical and analytical expertise to support strategic business decisions.Offering the opportunity to learn the wide variety of technologies that are required for a leading transportation provider based in Calgary, this position is integral and essential to maintaining and developing...

  • Business Analyst

    2 weeks ago


    Calgary, Alberta, Canada procom Full time

    Business AnalystOn behalf of our client Procom is seeking a highly skilled and experienced Senior Business Analyst. The successful candidate will be involved in critical Finance/Treasury related initiatives, focusing on corporate banking for offshore businesses enabled by innovative solutions. This role is a 12 month contract and is 4 days in office and one...

  • Data Analyst

    4 weeks ago


    Calgary, Alberta, Canada The Acquisition Group Full time

    Position Overview: The Acquisition Group is looking for a dedicated and meticulous Data Analyst to provide support and statistical analysis for our client, TELUS Communications.You are a team player, with a passion for data, looking to drive meaningful change in a fast-paced team. As a Data Analyst, you'll be learning and working with multiple tools such as...


  • Calgary, Alberta, Canada Procom Full time

    Senior Joint Interest Contract AnalystOn behlaf of our client Procom is seeking a Senior Joint Interest Contract Analyst to provide essential drafting, analytical, and administrative support within the their portfolio of jointly owned assets. This role involves drafting, analyzing, interpreting, implementing, and administering various Joint Interest and...


  • Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Transactional Analyst

    3 weeks ago


    Calgary, Alberta, Canada Petroplan Full time

    Transactional AnalystContract: Initially 12 monthsLocation: CalgaryBasic Purpose/Accountabilities Reporting to the Supply Chain Transactional Analyst Lead, the Transactional Analyst will be responsible for processing service confirmations, managing the GR/IR, creation of purchase requisitions and acting as a focal point for assisting suppliers and...


  • Calgary, Alberta, Canada Cenovus Energy Inc. Full time

    Worker Type: EmployeeGroup: Commercial Support DepartmentJob Post End Date: 05/02/2024About this opportunity:This role will work within the Commercial Support team to assist Downstream Business Development (BD) with the evaluation, development, and execution of strategic business opportunities.Key initiatives will include providing support for activities...


  • Calgary, Alberta, Canada Peace Hills Trust Full time

    Senior Analyst Trust Performance & Compliance Peace Hills TrustJanuary 9, 2023 Company Peace Hills Trust is Canada's largest and oldest First Nations owned federally regulated financial institution and is also Canada's only independent Trust Company. Employing over 100 people, Peace Hills Trust provides personal and business financial services through a...


  • Calgary, Alberta, Canada University of Calgary Full time

    Description The Research Accounting team within Finance is currently seeking a Full-time Regular Financial Analyst.The Analyst, Research Accounting reports to the Manager, Research Accounting. The Analyst position plays an important role in the delivery of Research Accounting Finance support to stakeholders across campus. This position requires strong...

  • Financial Analyst

    3 weeks ago


    Calgary, Alberta, Canada White Tail Automation Full time

    Salary: Financial AnalystWho we are:White Tail Automation and the Crimson Group of Companies provide our clients with high-value automation, instrumentation, electrical design, and process operation solutions. With the capabilities of a large enterprise, and the agility and responsiveness of a small company, we are a customer-focused provider of automation...


  • Calgary, Alberta, Canada Cascade Trading Ltd. Full time

    Position: Financial and Risk Operations Analyst About Our Company: Cascade Trading Ltd., and its associated entities, is a dynamic and growing business specializing in electricity, natural gas and environmental trading. We value innovation, entrepreneurial spirit, and proactive problem-solving. We're located in the city of Calgary, AB, and offer competitive...

  • Treasury Analyst

    1 week ago


    Calgary, Alberta, Canada Cenovus Energy Inc. Full time

    Worker Type: EmployeeGroup: Treasury LT Cash, Tax & Payments Strategy DepartmentJob Post End Date: 05/24/2024About this opportunity:Cenovus' Treasury Planning and Payments Department is resourcing for a Treasury Analyst. Reporting to the Team Lead, you will have the opportunity to embrace and maintain a robust, comprehensive 12-month cash forecast to analyze...


  • Calgary, Alberta, Canada Pembina Full time

    Job Description:Pembina Pipeline Corporation's Calgary office is recruiting for an Analyst, Corporate Planning to join the team. This position reports to the Manager, Corporate Planning in the Financial Services Service Unit (FSU) part of Pembina's Financial Services Division. The Financial Services Unit manages the finance activities for Pembina, plus...


  • Calgary, Alberta, Canada University of Calgary Full time

    Description The Facilities Development is currently seeking a Full-time Regular Senior Financial Analyst, Capital Reporting, Finance Services.The Capital Reporting teams, within Finance Services, play an important role in the delivery of financial services to support the execution of the University's Capital Programs, comprising over $700 million in...


  • Calgary, Alberta, Canada White Tail Automation Full time

    Salary: Accounting & Reporting Analyst Who we are:White Tail Automation and the Crimson Group of Companies provide our clients with high-value automation, instrumentation, electrical design, and process operation solutions. With the capabilities of a large enterprise, and the agility and responsiveness of a small company, we are a customer-focused provider...


  • Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Application Analyst

    4 weeks ago


    Calgary, Alberta, Canada CANADA CARTAGE Full time

    Why you'll love Canada Cartage An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one...


  • Calgary, Alberta, Canada TransAlta Corporation Full time

    ABOUT THE ROLE We are looking to hire a Cash Management Analyst to join our TransAlta team. As the Cash Management Analyst, you are responsible for maintaining and analyzing daily cash flow forecasts, managing daily banking activities, coordinating electronic funds transfers and short-term debt issuances, as well as bank balance and transaction reporting for...


  • Calgary, Alberta, Canada NES Fircroft Full time

    Requisition Title: Sr Joint Interest Contract AnalystDescription: Reporting to the Team Lead, Joint Interest, this role will provide drafting, analytical and administrative support to our client's portfolio of jointly owned assets in the Conventional business. The key activities of this position will be to draft, analyze, interpret, implement, and administer...


  • Calgary, Alberta, Canada University of Calgary Full time

    Description The Finance Services team within Finance is currently seeking a Full-time Limited Term Analyst for approximately 22 months.Reporting to the Manager, Finance Services, the Analyst plays an important role in the delivery of finance support to the faculties/units. The individual is responsible for supporting the Finance Partner by assisting with...