analyst, systems technical support

3 weeks ago


Calgary, Canada Quantum Equipment LTD Full time
  • Education: Other trades certificate or diploma
  • Experience: 5 years or more
  • or equivalent experienceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficultiesCertificates, licences, memberships, and courses 
  • Canadian Information Processing Society (CIPS) professional Certification
  • Information technology infrastructure library (ITIL) Certification
  • International Software Testing Qualifications Board (ISTQB) Certification
  • Microsoft certified technology specialist (MCTS)
  • Information Systems Professional (ISP)Computer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Networking software
  • Networking hardware
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Website creation and management software
  • SharePointTransportation/travel information
  • Own transportationWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Combination of sitting, standing, walkingPersonal suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team playerScreening questions
  • Do you have previous experience in this field of employment?Workplace information
  • Remote work available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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