Sales Support Specialist

6 months ago

Brampton, Canada Johnson Controls Full time

**Unleash your potential with the Johnson Controls team **:**As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.**

**Join the Johnson Controls family and thrive in a culture that values your voice and ideas.**

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- **Competitive pay.**:

- **Paid vacation, holidays, and sick time.**:

- **Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.**:

- **Extensive product and **on-the-job/cross-training **opportunities, supported by our outstanding internal resources.**:

- **Encouraging and collaborative team environment.**:

- **Dedication to safety through our Zero Harm policy.**:

- **Company vehicle, tools, and equipment provided to complete all jobs. -**:

- **Scheduling and management support.**:

- **JCI Employee discount programs (The Loop by Perk Spot).
**What you will do**
The area sales support specialist will be the primary internal point of contact responsible for supporting the Fire sales team with sales administrative tasks and some customer facing tasks. This person will work closely with the sales, centralized bookings, and cash collections teams to support first pass yield bookings, support the Delegation of Authority process (including legal) and bookings Service and Install. This position is vital as it will support the contract booking process and will be the first line of review and approval for contracts.

**How you will do it**
- Will be the initial reviewer for customer and sales data within Oracle to ensure customer and billing information is correct before contract booking. This position requires the verification and submission of customer master changes into the Casewise workflow.
- As part of the customer and contract review process, will update and correct any current contracts or customer numbers that need action.
- Will provide the 1st level of support (review) for contract booking. This will include contract review and preparation of and the delivery of amendment letters to the customer. Will work directly with the customer as the 1st level of support for approval. This will also include ensuring contracts are compliant for payment terms and conditions and submitting any contracts to our legal portal for higher review and the appropriate Delegation of Authority.
- Provide Certificates of insurance and additional initial documentation for contracting.
- When needed, respond to Owner-controlled insurance program/Contractor-controlled insurance program requests and enrollment when required at booking. Also, when needed, support requests for bid and performance & payment bonds, as well as bonds required for various licenses.
- Assist with compiling information for quotations.
- Manage contracts through the booking process by working with the sales team, district managers, and centralized booking. This includes working closely with our compliance team for government contracts.
- Create/Manage Opportunity and Quotes
- Manage Pre-Bid approvals
- Manage Customer engagement/signatures
- Help Prepare all necessary project documentation/contract Coordinate with the Sales Support Specialist through DOA approvals and booking

**What we look for**

**Required**
- High School Diploma or equivalent
- Contract negotiation experience +2 years
- Excellent written and verbal communication skills
- Excellent organizational skills and ability to handle multitasking and prioritization in a dynamic fast-paced environment
- Strong customer service skills
- Experience with research and maintaining databases.
- Proficient in MS Office including Word, Excel, and Outlook
- Experience in using CRM.
- Learning Agility
- Ability to work independently and with a team.

**Preferred**
- Paralegal
- 2 + years of experience in Oracle and Salesforce
- Order Management experience
- Invoicing and AR experience

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and op

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