Inside Sales Support Specialist
7 months ago
Are you a sales professional with a knack for the flooring industry? We're seeking a dynamic Inside Sales Support Specialist to join our team and drive success in the world of flooring sales. If you thrive in a fast-paced environment, excel at building relationships, and have a passion for delivering top-notch customer service, we want to hear from you
**About Us**:
At Epico Forest Products, we're more than just a flooring company - we're a team of passionate individuals dedicated to providing exceptional products and services to our valued customers. With a focus on quality, innovation, and customer satisfaction, we're committed to being a leader in the flooring industry.
**Position Overview**:
As an Inside Sales Support Specialist, you'll play a crucial role in supporting our sales team and ensuring our customers receive the highest level of service. From assisting with inquiries and orders to providing product recommendations and resolving customer issues, you'll be the go-to resource for all things related to flooring sales.
**Responsibilities**:
- Conduct market research to identify potential leads and target markets.
- Present and demonstrate product features to potential clients.
- Negotiate sales terms and close deals to meet sales targets.
- Assist customers with product selection, pricing, and availability.
- Maintain accurate records of sales activities in Salesforce or similar CRM software.
- Maintain up-to-date knowledge of products, pricing, and promotions.
- Address customer concerns and resolve issues to ensure satisfaction.
- Provide administrative support as needed, including maintaining customer records and generating reports.
**Requirements**:
- Proven experience in inside sales in the flooring industry.
- Strong sales and negotiation skills.
- Excellent customer service abilities.
- Familiarity with CRM systems like Salesforce.
- Ability to work independently and as part of a team.
**Why Join Us**:
- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Supportive team environment with ongoing training and development.
- Chance to make a real impact in the flooring industry.
- Employee discounts on our wide range of flooring products.
**Job Types**: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- B2B sales: 2 years (preferred)
- flooring industry: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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