Sales Operations Specialist

5 months ago

Brampton, Canada Weston Wood Solutions Full time

**Please note that job title indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

**About Us**

Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.

We are one team - we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

**The Role: Technical Sales Support Specialist**

Join our dynamic team as a Technical Sales Support Specialist, and be at the forefront of our company's growth In this role, you'll play a pivotal part in enhancing our sales processes, boosting productivity, and exceeding sales growth targets for both existing and new customers. Working in an organized manner with a high degree of efficiency, you'll thrive in a fast-paced, ever-evolving environment and ensure that our customers' needs are not just met but exceeded. This role reports to the Associate Manager, Technical Sales Support.

**Your Day-to-Day**:
Sales and Customer Support
- Create, update and process quotations, sales order confirmations, and price lists
- Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
- Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
- Collaborate closely with our sales team, fostering trust, reliability, and active participation in sales meetings.
- Prioritize customer service and satisfaction, through ongoing and regular communication
- Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.

Order Fulfillment:

- Facilitate smooth execution of sales deliverables Including:
Ø Document customer Purchase Orders upon receipt

Ø Enter company Sales Confirmations according to SOPs and check them for accuracy

Ø Ensure correct part numbers are selected, and all information is verified with customers

Administration, Analysis and Reporting
- Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
- Identify opportunities for workflow improvement and control, and assist in implementing changes
- Maintain a proactive approach to customers and keep customer interactions positive and satisfaction high, both internally and externally
- Provide backup for other sales support colleagues as required
- Complete any assigned work (projects, process improvement initiatives etc.)
- Understand, support and adhere to the company’s health and safety policies, programs and procedures, and all Company policies as applicable
- Fulfill general administrative duties for record keeping and proper customer file maintenance

**What do you need to succeed?**

**Must-Have**
- A minimum of 3 years' experience in inside sales, customer support, or order specialist roles with a proven track record of success
- Highly effective communication skills (oral and business writing ), and proficiency in English
- Excellent interpersonal skills and ability to establish rapport with customers and colleagues
- Strong customer service orientation
- Meticulous attention to detail, coupled with excellent numerical and mathematical skills
- Excellent organizational skills with ability to multi-task and work well under pressure to get things done
- Results-driven, goal-oriented mindset, with a drive to succeed
- Must be flexible to provide timely support and response(s) for customers in global time zones; occasional weekend and evening work may be requested

**Nice-to-Have**
- Relevant industry experience (Millwork/ Lumber etc.)
- Completion of post-secondary education in a related field; preference in Supply Chain discipline or Engineering discipline
- Hands-on experience with Epicor BisTrack or a similar ERP system

Pay: $48,000.00-$57,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer support: 2 years (required)
- Supply chain: 1 year (required)
- Logistics: 1 year (required)

Work Location: In person

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