Programming and Technical Support Specialist

1 month ago

Calgary, Canada Ice Western Full time

**Company**

**ICE Western Sales - Join Our Growing Team**

Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex Custom HVAC units for the global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a state-of-the-art manufacturing facility spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta.

***Why Choose ICE Western**:
***Leading Technology**: Our cutting-edge facility is equipped to meet the demands of a dynamic industry.

***Global Reach**: Our products are trusted worldwide for their quality and performance.

***Innovation**: We push boundaries, delivering HVAC solutions that redefine industry standards.

***Talented Team**: Join over 100 dedicated professionals committed to excellence.

**Job Title: Programming and Technical Support Specialist - ICE Western Sales (Intermediary level)**

**Key Responsibilities**:

- Provide Technical Support and remote troubleshooting for client during startup or troubleshooting of HVAC units.
- Develop, modify, and troubleshoot PLC programs, primarily using Schneider, Allen Bradley, and Distech Controls platforms. Knowledge of additional PLC systems is an asset.
- Assist with BMS integration and ensure seamless communication between building management systems and control platforms.
- Support production floor activities by providing testing support, troubleshooting control systems, and addressing real-time technical issues as they arise.
- Work closely with electrical and mechanical engineers to resolve issues related to HVAC systems and control integration.
- Assist in factory acceptance testing (FAT) for production systems, ensuring quality and operational efficiency.
- Proactively identify areas for improvement and collaborate with the team to optimize system performance.
- Be a key player in creating and downloading programs for control systems.
- Modify control programs on the fly to adapt to changing production requirements or system configurations.

**Preferred Qualifications**:

- Minimum 1-3 years of hands-on experience with programmable logic controllers (PLCs), specifically Allen Bradley and Schneider PLCs, and human-machine interfaces (HMIs) and Distech DDC controllers.
- Strong knowledge and practical experience with Schneider and Distech Controllers (minimum 1 year highly preferred).
- Experience and expertise in HVAC systems and controls, including air makeup units, direct/indirect fired systems, and air conditioning systems (particularly DX systems).
- Understanding of electrical power, electrical controls, and pneumatics, with the ability to collaborate effectively across electrical and mechanical disciplines.
- Proficiency in BMS integration and familiarity with DDC controllers, with a focus on optimizing HVAC systems.
- Strong problem-solving skills and critical thinking ability to evaluate alternative solutions and approaches.
- A self-starter with exceptional communication skills and a willingness to continuously learn and adapt to new technologies and challenges.

**Skills & Attributes**:

- Ability to work in a fast-paced production environment and manage multiple tasks effectively.
- Demonstrated technical troubleshooting skills with the ability to diagnose and resolve control system issues.
- Strong attention to detail and the ability to modify programming based on real-time needs and constraints.
- Excellent teamwork and communication skills, with a proactive approach to problem-solving.
- Experience with factory testing and system commissioning is highly preferred.

***Benefits of Being Part of ICE Western**:
***Competitive Wages**: Your skills are valued, and wages are negotiable based on experience.

***Health & Dental**: Comprehensive coverage to keep you and your loved ones healthy.

***Vision Coverage**: Ensuring your well-being goes beyond the ordinary.

**Paid Vacation**: Take the breaks you deserve to recharge and explore.

***Employee Assistance**: We care about your well-being inside and outside of work.

***Free Parking**: Hassle-free commute, from day one.

***Company Events**: Building a strong team spirit through memorable experiences.

***Educational Allowance**: Invest in your growth; we're invested in you.

***Matching RRSP Plan**: Secure your future with a strong financial foundation.

***Safety First**: We provide training and essential equipment to keep you safe.

***Advancement Opportunities**: Your career path is yours to define.

**Acknowledgement of job description**: I have read and understand the job description regarding my employment with ICE Western Sales Ltd.

Wage is based on experience.

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