Technical Support Specialist

3 weeks ago


Calgary, Alberta, Canada F12 Full time

About the Role:

F12 is seeking a skilled Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to employees in a fast-paced environment.



Key Responsibilities:

• Respond to user inquiries and provide technical guidance on computer-related issues

• Consult user guides, technical manuals, and other documents to research and implement solutions

• Provide advice and training to users in response to identified difficulties

• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts

• Participate in the redesign of applications and other software

• Supervise other technical support workers in this group

• Provide business systems, network, and Internet support to users in response to identified difficulties

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software



Requirements:

• 2 years of experience in a technical support role

• Strong problem-solving skills and attention to detail

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with tight deadlines



What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment



How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to F12.



Language: English



Work Hours: 30 to 44 hours per week



Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years



Experience: 2 years to less than 3 years



Health Benefits: Dental plan, healthcare plan



Other Benefits: Learning/training paid by employer, paid time off (volunteering or personal days)



Support for Newcomers and Refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees



Support for Youths: Participates in a government or community program or initiative that supports youth employment



Support for Indigenous People: Participates in a government or community program or initiative that supports Indigenous people



Support for Visible Minorities: Participates in a government or community program or initiative that supports members of visible minorities



F12 is an equal opportunities employer and welcomes applications from diverse candidates.



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