Technical Support Representative

2 months ago

Montréal QC, Canada Axon Full time

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
- **Your Impact**

**What You'll Do**

**Location**:Remote in Quebec, Canada
**Reports to**:Manager of Technical Support
**Direct Reports**:0
- Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
- Assist customers
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

**What You Bring**
- Bachelor's Degree preferred or equivalent work experience
- 3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills (fluency in multiple languages a plus).
- Passion for helping people and solving problems
- Proficient with Windows operating systems, mobile devices and cloud-based solutions.
- Strong analytical/troubleshooting skills
- Proficiency with Microsoft Office
- Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
- Self-driven, ability to work independently and actively seeks out team needs and solution
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

**Benefits that Benefit You**:

- 401k with employer match
- Accrued paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

**Important Notes**
- The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._
- Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment._

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