Technical Support Representative

5 months ago


Montréal, Canada Biolift Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: No degree, certificate or diploma
- Experience: Will train
**Work setting**:

- Startup company
- Construction company
- Office building
**Tasks**:

- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Transportation/travel information**:

- Own vehicle
- Willing to travel regularly
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Manual dexterity
- Attention to detail
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Workplace information**:

- On the road job
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Mileage paid
**Other benefits**:

- Parking available
- Variable or compressed work week



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