Technical Support Representative
7 months ago
Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: No degree, certificate or diploma
- Experience: Will train
**Work setting**:
- Startup company
- Construction company
- Office building
**Tasks**:
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
**Supervision**:
- No supervision responsibility
**Transportation/travel information**:
- Own vehicle
- Willing to travel regularly
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:
- Manual dexterity
- Attention to detail
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Workplace information**:
- On the road job
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Mileage paid
**Other benefits**:
- Parking available
- Variable or compressed work week
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