Appointment Coordinator

5 months ago


Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

**Appointment Co-ordinator**

**DUTIES**:
**Appointment Co-ordinator Job Description_: _**
- **1**. _Answer incoming calls and direct to sales, or schedule appointments following inbound service call scripting, recommending a multi-point vehicle inspection be performed when applicable. Service appointments to be booked to keep service technicians and apprentices busy without overloading._
- **2**. _Make outbound service calls based on scripts for_
- a. _Appointment confirmations_
- b. _Missed appointments_
- c. _On star Dealer Notifications/Internet requests_
- d. _Defector calls_
- e. _Recommended maintenance calls_
- f. _Campaign calls_
- g. _Other Dealer Direct leads as required _
- **3. ** _Communicate with service manager and or General Manager daily about activities for the day._
- 4. _Global connect activities such as _
- a. _Zset Accessories for warranty registration_
- b. _Update customer address or vehicle changes with GM_
- c. _GM mail_
- 5. _Maintain telephone list for the Dealership_
- 6. _Sort and distribute incoming mail_
- 7. _Send out Thank you cards and Birthday cards_
- 8. _As required order business cards, toner cartridges, prepare FedEx shipments, _
- 9. _Other various duties as required by managers_
- 10. _Work on cash when required as a backup._

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Company pension
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- How many years experience do you have as an appointment coordinator ?

" ____"
- Have you ever used CDK Dealer management system

**Education**:

- Secondary School (required)

**Experience**:

- switchboard/telephone handling: 2 years (preferred)

Work Location: In person



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