Service Coordinator/dispatcher

5 months ago

Greater Sudbury, Canada Northern Security Full time

**Job description**

Northern Security is an innovative, customer-oriented leader in locksmithing, key cutting and security solutions. As we continue to grow and expand our operations, we are looking for a conscientious, organized and customer focused Service Coordinator/Dispatcher to join our team.

**Responsibilities include, but are not limited to**:

- Create work orders and assign work to technicians based on skills, abilities, geographical zones and strategic route planning
- Coordinate technician’s schedules and allocate the appropriate estimated time on-site
- Add and update customer information using our customer management software
- Contact customers to arrange service calls and assess site requirements
- Answer customer questions and follow-up with other department as needed to help expedite work orders
- Communicate the status of existing work orders to customers, relevant departments and team members
- Verify completed work orders and ensure all parts and labour are accurate
- Assist technicians and be available for questions
- Work with the sales department to make sure quoted jobs are scheduled properly and any extra parts needed are requested from inventory
- Make follow-up calls to customers regarding quotes and to confirm appointments
- Coordinate with administrative staff and other departments for the purpose of completing projects and work orders efficiently and according to specifications
- Communicate the status of existing work orders to customers, relevant departments and team members
- Schedule reminder calls and review open work orders and follow-up as necessary
- Adhere to company policies and procedures at all times
- Other duties as required

**Skills, Qualifications and other Requirements**:

- Strong customer service skills
- Excellent computer skills (Microsoft Word, Excel, Outlook)
- Excellent communication skills (written and verbal) with a high degree of accuracy and attention to detail
- Good decision-making skills with the ability to prioritize tasks
- Exceptional organizational and time management skills
- Problem-solving and research skills
- Ability to work with little supervision
- Ability to maintain confidentiality
- Ability to sit for extended period of time and in front of a computer
- Available to work 42.5 hours per week
- Bilingualism is an asset

**Experience**:

- Service coordinator: 1 year (preferred)
- Fleet management considered an asset

Northern Security is a family-owned-and-operated company that started as a locksmith providing customers with mobile services. As our customer base grew, we opened our first store in Sudbury, ON. Today, we serve a broad range of services to clients across Northern Ontario.

Information gathered will only be used for the purpose of determining employment suitability, and will remain confidential. We would like to thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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