Service Coordinator/dispatcher

6 months ago


Greater Sudbury, Canada Northern Security Full time

**Job description**

Northern Security is an innovative, customer-oriented leader in locksmithing, key cutting and security solutions. As we continue to grow and expand our operations, we are looking for a conscientious, organized and customer focused Service Coordinator/Dispatcher to join our team.

**Responsibilities include, but are not limited to**:

- Create work orders and assign work to technicians based on skills, abilities, geographical zones and strategic route planning
- Coordinate technician’s schedules and allocate the appropriate estimated time on-site
- Add and update customer information using our customer management software
- Contact customers to arrange service calls and assess site requirements
- Answer customer questions and follow-up with other department as needed to help expedite work orders
- Communicate the status of existing work orders to customers, relevant departments and team members
- Verify completed work orders and ensure all parts and labour are accurate
- Assist technicians and be available for questions
- Work with the sales department to make sure quoted jobs are scheduled properly and any extra parts needed are requested from inventory
- Make follow-up calls to customers regarding quotes and to confirm appointments
- Coordinate with administrative staff and other departments for the purpose of completing projects and work orders efficiently and according to specifications
- Communicate the status of existing work orders to customers, relevant departments and team members
- Schedule reminder calls and review open work orders and follow-up as necessary
- Adhere to company policies and procedures at all times
- Other duties as required

**Skills, Qualifications and other Requirements**:

- Strong customer service skills
- Excellent computer skills (Microsoft Word, Excel, Outlook)
- Excellent communication skills (written and verbal) with a high degree of accuracy and attention to detail
- Good decision-making skills with the ability to prioritize tasks
- Exceptional organizational and time management skills
- Problem-solving and research skills
- Ability to work with little supervision
- Ability to maintain confidentiality
- Ability to sit for extended period of time and in front of a computer
- Available to work 42.5 hours per week
- Bilingualism is an asset

**Experience**:

- Service coordinator: 1 year (preferred)
- Fleet management considered an asset

Northern Security is a family-owned-and-operated company that started as a locksmith providing customers with mobile services. As our customer base grew, we opened our first store in Sudbury, ON. Today, we serve a broad range of services to clients across Northern Ontario.

Information gathered will only be used for the purpose of determining employment suitability, and will remain confidential. We would like to thank all applicants for their interest, but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



  • Greater Sudbury, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: Ainsworth is looking for a Dispatcher/Service Coordinator to support our dynamic fast-paced Sudbury...

  • Service Dispatcher

    7 months ago


    Greater Sudbury, Canada Equipment World Inc. Full time

    _Equipment World Inc. has been providing Innovative Solutions in Northern Ontario since 1973. We offer Sales, Leasing, Rentals, Parts, Service & Training for the Forestry, Mining, Industrial, Farming, Freight and Material Handling industries. We also provide turn-key Technical Construction Specialties for Commercial, Institutional and Educational...

  • Service Dispatcher

    7 months ago


    Greater Sudbury, Canada Equipment World Inc. Full time

    _Equipment World Inc. has been providing Innovative Solutions in Northern Ontario since 1973. We offer Sales, Leasing, Rentals, Parts, Service & Training for the Forestry, Mining, Industrial, Farming, Freight and Material Handling industries. We also provide turn-key Technical Construction Specialties for Commercial, Institutional and Educational...

  • Dispatcher

    1 week ago


    Greater Sudbury, Canada Environmental 360 Solutions Full time

    **Company Overview** Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America’s leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers. **Position Description** We...


  • Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator. Great team work experience, benefits and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure...


  • Greater Sudbury, Canada Martin Roy Transport MRT Full time

    To meet the needs of our growing business, MRT is currently recruiting for a Dispatcher/Operations Coordinator at our Sudbury terminal. **Why choose us?** MRT is a dynamic company in constant evolution. Our primary concerns are the well-being and safety of our employees and impeccable customer service. That's why we offer a wide range of programs,...


  • Greater Sudbury, Canada Martin Roy Transport MRT Full time

    To meet the needs of our growing business, MRT is currently recruiting for a Dispatcher/Operations Coordinator at our Sudbury terminal. **Why choose us?** MRT is a dynamic company in constant evolution. Our primary concerns are the well-being and safety of our employees and impeccable customer service. That's why we offer a wide range of programs,...


  • Greater Sudbury, Canada Martin Roy Transport MRT Full time

    To meet the needs of our growing business, MRT is currently recruiting for a Dispatcher/Operations Coordinator at our Sudbury terminal. **Why choose us?** MRT is a dynamic company in constant evolution. Our primary concerns are the well-being and safety of our employees and impeccable customer service. That's why we offer a wide range of programs,...

  • Dispatcher

    2 days ago


    Greater Sudbury, Canada Evan's Home Building Centre Full time

    We are looking for a reliable **Dispatcher** to act as a communication point for customer related calls. You will receive requests, transmit messages and track vehicles. **RESPONSIBILITIES** - Receive calls and record significant information - Will act as the Yard Supervisor, including responsibility over scheduling and staff training - Address problems and...


  • Greater Sudbury, Canada Patrick Sprack Limited Full time

    **We are currently searching for a Dispatcher Coordinator**. If you want to work in a fun environment with sharp teammates who embrace our core values, in a culture of mutual respect and continuous learning, we look forward to hearing from you.** Patrick Sprack Limited (PSL) was formed in 2006 as a Preventative Maintenance Oriented HVAC company. Since this...


  • Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...


  • Greater Sudbury, Canada Cousineau Concrete Pumping OCP Construction Supplies Inc Full time

    **Responsibilities** - Must be able to multitask as well as take appropriate actions with little to no supervision. - Consistently receive calls and record significant details. - Use of radio, phone, and computer to schedule operators, vehicles, and other field units to appropriate locations. - Monitor the status of field units to coordinate and prioritize...

  • Dispatcher

    7 months ago


    Greater Sudbury, Canada Ultramar Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Dispatcher, Plant

    4 months ago


    Greater Sudbury, Canada Rainbow Concrete Industries Ltd. Full time

    Education: No degree, certificate or diploma - Experience: 1 to less than 7 months **Work setting**: - Manufacture **Tasks**: - Maintain work records and logs - Provide customer service - Dispatch personnel according to schedules and work orders - Follow-up on issues with work orders - Keep track of shipments - Knowledge of cross border dispatching...


  • Greater Sudbury, Canada Campeau Heating Full time

    **About us** Campeau Heating is a small Familly owned HVAC business in Greater Sudbury, ON P3A 2B1. We strive to provide professional Premire service in our comunity. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Lively atmosphere Job Title: Dispatcher/ Customer Service...


  • Greater Sudbury, Canada Campeau Heating Full time

    **About us** Campeau Heating is a small Familly owned HVAC business in Greater Sudbury, ON P3A 2B1. We strive to provide professional Premire service in our comunity. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Lively atmosphere Job Title: Dispatcher/ Customer Service...

  • Dispatcher

    7 months ago


    Greater Sudbury, Canada Kal Tire Full time

    Are you seeking a customer service role where you’ll be part of a collaborative team that is dedicated to problem solving, safety and helping grow customer relationships? Kal Tire is seeking a **Dispatcher** to join our Sudbury Team **About the Role**: - Learn Kal Tire’s POS and other software systems - Provide information about work orders and relay...


  • Greater Sudbury, Canada Kal Tire Full time

    Are you seeking a customer service role where you’ll be part of a collaborative team that is dedicated to problem solving, safety and helping grow customer relationships? Kal Tire is seeking a **Commercial Dispatcher - Sales and Service** to join our Sudbury Team. **About the Role**: - Learn Kal Tire’s POS and other software systems - Responsible for...

  • Truck Dispatcher

    2 months ago


    Greater Sudbury, Canada Lacroix Construction Full time

    **Truck Dispatcher** Wage: Negotiable and based on Experience Fulltime -Year-Round COMPANY: Lacroix Construction JOB LOCATION: Sudbury, Ont. START IMMEDIATELY Lacroix Construction is a well-established company in the Sudbury Area with over 50 years of experience. We are currently seeking an experienced Dispatcher who meets the following criteria: Duties &...

  • School Bus Dispatcher

    7 months ago


    Greater Sudbury, Canada Voyago Full time

    **Voyago is currently recruiting for a Dispatcher for School Bus Drivers in Sudbury, Ontario.** Reporting to the Operations Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate directions. The role also includes providing a high degree of customer service in a fast-paced work environment. - Split shift hours -...