Business Peformance Specialist

6 months ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

This position is responsible for providing a full range of activities which support Housing York Inc.'s continuous improvement, operational effectiveness and efficiency, including designing and documenting of processes; tracking and analyzing trends and issues; making recommendations to drive improvements; and supporting implementation of improvement efforts. Provides advice to staff as the continuous improvement specialist.

**MAJOR RESPONSIBILITIES**
- Recommends and assists in implementing future program and operational needs required to enhance Housing York Inc. productivity.
- Works directly with Housing York Inc. staff to understand program/operational concept, objectives and approach to service delivery.
- Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking.
- Supports the branch and department functions with workflow analysis and business process mapping.
- Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured.
- Work with Housing York Inc. staff to articulate business needs and requirements for improvement implementations.
- Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.
- Develops strong working relationships with key staff members in the assigned functional areas.
- Researches business process improvement trends and practices.
- Conducts research and participates in activities related to the negotiation, finalization, reconciliation and reporting requirements related to various inter-municipal agreements, and makes recommendations as required.
- Prepares various reports including relevant reports for Management, as required.
- Assists with writing, editing and evaluating Housing York Inc. communication material as required.
- Coordinates quarterly and annual Branch performance planning and reporting activities.
- Shares information regarding Housing York Inc. initiatives and other best practices with internal and external partners.
- Provides advice and guidance to staff on continuous improvement.
- Responds to inquiries and resolves concerns, as appropriate.
- Ensures that services provided meet Regional customer service standards.
- Participates on committees, work groups, task forces and special projects, as assigned.
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned, in accordance with Housing York Inc. objectives

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in research, business planning, business analysis, process mapping, workflow and process redesign.
- Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness.
- Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs.
- Demonstrated knowledge and skills in project management, presentation and problem solving.
- Demonstrated ability in the Region’s core competencies.
- Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
- Demonstrated organizational, conceptual, analytical/evaluative, presentation and report-writing skills.
- Ability to participate in and co-ordinate cross-functional, multi-disciplinary teams producing innovative process designs using Continuous Improvement methodologies.
- Ability to aid in the design, configuration and implementation of business transaction processes.
- Ability to work on multiple projects with overlapping deadlines.
- Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.

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