Access York Business Performance Specialist

7 months ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

This position is responsible for providing a full range of activities which support the Access York contact centre and Branch or Departmental continuous improvement, operational effectiveness and efficiency, including designing and documenting of processes; tracking and analyzing trends and issues; making recommendations to drive improvements; and supporting implementation of improvement efforts. Provides advice to staff as the continuous improvement specialist.

**MAJOR RESPONSIBILITIES**
- Recommends and assists in implementing future program and operational needs required to enhance Branch or Department productivity.
- Works directly with Branch or Department staff to understand program/operational concept, objectives and approach to service delivery.
- Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking.
- Supports the branch and department functions with workflow analysis and business process mapping.
- Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured.
- Work with Branch or Department staff to articulate business needs and requirements for improvement implementations. Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in research, business planning, business analysis, process mapping, workflow and process redesign.
- Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness.
- Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs.
- Demonstrated knowledge and skills in project management, presentation and problem solving.
- Demonstrated ability in the Region’s core competencies.
- Ability to aid in the design, configuration and implementation of business transaction processes.
- Ability to work on multiple projects with overlapping deadlines.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.

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