Human Resources Coordinator
3 months ago
KPI Connect Ltd. is an award-winning, unified Contact Center Provider with a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years. KPI Connects philosophy is collaborate, communicate and connect. This is the cornerstone of our consultative approach to understanding a client’s business.
Under the general supervision of the President, the Human Resources Coordinator is responsible for providing day-to-day staffing functions including recruiting, interviews, new hire orientation and employee relations, within a call center environment. This role requires a team player with excellent multitasking and problem-solving skills.
**Responsibilities**:
- Recruiting & Training_:
- Ensure operational targets are met by sourcing, interviewing, testing and hiring front line Customer Service Representatives
- Complete background and reference checks
- Provide clear direction to new hires ensuring a clear understanding of functional expectations
- Deliver client specific training to class sizes ranging from 2 to 10 CSR’s
- Provide feedback to Operations regarding training curriculums
- Work closely with the Director of Client Services to ensure appropriate staffing levels on all client programs
- Employee Relations_:
- Review disciplinary documentation and ensure Performance Management process is being followed in a fair and consistent manner
- Knowledge of the Manitoba Employment Standards and labor laws
- Keep accurate records and process paperwork in a timely manner
- Provide support to employees for any enquiries with company policies and procedures
- Handling employee personal information and following privacy guidelines
- Other duties as assigned
**Required Skills & Experience**:
- 1 to 2 years of successful recruiting and interviewing experience
- Excellent communication and interpersonal skills
- Convey professionalism and confidentiality
- Strong presentation skills and experience delivering training programs
- Must work well under pressure in a fast-paced environment
- Previous experience in a call center environment, or other customer service environment preferred.
- Must possess computer skills in Word, Excel and Power Point
**Job Types**: Part-time, Permanent
Part-time hours: 24-40 per week
**Salary**: $30,000.00-$35,000.00 per year
**Benefits**:
- Casual dress
- Dental care
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Human resources: 1 year (preferred)
Work Location: In person
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