IT Support Specialist

2 weeks ago

London, Canada Dillon Consulting Limited Full time

Overview:
Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

**Your opportunity***

Dillon’s **Information Technology **group is looking for an experienced **IT Support Specialist** to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our **London** office.

We offer a variety of **flexible work options **to help balance the competing demands of work and personal life. This opportunity may be available in a **hybrid work model.**

**Responsibilities**:
**What your day will look like**

**IT Support**
- Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
- Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
- Manage user accounts and related issues including authentication problems and lockouts
- Assist with onboarding and offboarding procedures for end users
- Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
- Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

**Learning and Development**
- Commit to self-development and ongoing learning and professional development
- Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications:
**What will you need to succeed**
- A three-year diploma in Computer Systems Technology or related program
- Three (3) to Five (5) years of relevant work experience in a professional technology setting
- Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset

**Experience**:

- Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
- Familiarity with ticketing systems for logging, tracking, and managing technical support requests
- Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
- Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
- Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
- Practical experience in working with IT infrastructure components, such as Active Directory, group policies and two-factor authentication systems
- Preference will be given to those with a passion for service excellence

**_ Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours._**

**Why choose Dillon**

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our **core values**:

- Reliability: words that result in actions build trust;
- Achievement: do the work to hit the target;
- Continuous development: always learning; always adapting; always growing;
- Creativity: discover new possibilities;
- Courage: do the things that matter, especially when it’s hard;
- Inclusiveness: enabling belonging to draw strength from our differences

In addition, we offer:

- ** Employee share purchase plan**
- Dillon is 100% employee owned and share ownership is open to all full-time regular employees
- ** A competitive compensation package**
- Comprehensive health benefits
- Generous retirement savings plan
- Student loan repayment assistance with matching employer contributions
- ** Flexible work hours**
- Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs. We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.
- ** Learning and Development opportunities**
- As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creat

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