Client Support Specialist
2 weeks ago
**Posting Period**:
Open: January 21, 2023
Deadline: January 28, 2023
Non-Union
**Department Name**:
Client Support, Information Technology Services
Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They resolve basic technical questions and work on hardware/software/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital’s Data Centre operations, to ensure availability, performance, security and reliability - including operating procedures, system back ups/restores and system maintenance procedures
Client Support Specialists must have excellent verbal and written communication skills, a pleasant phone manner, and the ability to communicate effectively with technical and non-technical Clients with varying levels of computer knowledge.
Regular Full-Time
Rate of Pay: $27.40 per hour - $34.26 per hour
Hours of Work: 37.5 hours per week
**Qualifications**:
- Successful completion of a College diploma in Computer Science, Computer Networking, or Computer Specialist
- A+ Hardware Certificate, MCSE or CNA preferred
- Minimum (1) year recent, related experience in a high volume computer support environment
- Demonstrated technical and analytical skills
- Basic understanding of project management and project leadership
- Demonstrated proficient problem resolution and troubleshooting skills and aptitude
- Excellent customer service and interaction skills
- Demonstrated strong organizational, record keeping, and time-management skills
- Demonstrated effective communication (both verbal and written)
- Ability to work cooperatively within a team environment
- Demonstrated ability to take the initiative and be resourceful
- Demonstrated commitment to the principles of patient and family centered care
- Demonstrated knowledge of and commitment to patient and staff safety
- Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
- Demonstrated ability to attend work on a regular basis
**Immunization Requirements**:
As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.
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