Technical Support Specialist

3 weeks ago


London, Canada ZTR Full time

**Join us in Advancing the Environmental Global Impact within the Rail Industry**
For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

**What You’ll be Doing**
Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.

We are seeking a highly motivated and skilled **Technical Support Specialist** to join our team in the exciting and rapidly growing field of IoT (Internet of Things). As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products and services.

If you are a self-starter with a passion for technology and enjoy solving complex technical problems, we want to hear from you. Join our team and be part of a dynamic and innovative company at the forefront of IoT technology.

**Responsibilities**
- Work closely with cross-functional teams to ensure timely resolution of customer issues
- Conduct product testing and analysis to identify and troubleshoot technical issues
- Manage and execute fleet health reports, including issue identification and resolution.
- Document customer interactions, issues resolution, and product defects using a customer relationship
- Collaborate with the product development and product management team to provide feedback on the product functionality, usability and
performance
- Stay up-to-date with industry trends and emerging technologies related to IoT products and services
- Travel to site to assist with installs and gather information

**Who Are You?**
- Bachelor’s degree in Computer Systems, Electrical Engineering or related field
- 2+ years of experience in technical support or related fields
- In possession of, or eligible to receive a valid TN Visa to travel to the United States.

**Nice to have**:

- Knowledge of IoT technology and related protocols (eg. MQTT, CoAP, RESTfull APIs)
- Experience with Linux operating systems, networking concepts and cloud platforms
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
- Ability to work collaboratively in a team environment and manage multiple priorities simultaneously
- Customer-focused mindset with a passion for delivering exceptional customer service
- Potential ability to travel



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