Lead Technical Specialist

2 months ago


North York, Canada WebSan Solutions Inc. Full time

Location
**Toronto, Canada**

Working Time
**Full Time**

Working Model
**Hybrid**

**Overview**
The role provides hands-on support, maintenance, and administration of IT systems including our internal cloud hosting infrastructure and the Microsoft online stack. This job will play a key role in ensuring customer satisfaction by providing incident and problem resolution, root cause analyses, and maintenance support for our products and systems.
This role also involves Microsoft cloud services understanding and implementation as well as maintaining and supporting both on premise and cloud infrastructure. The schedule for this role is primarily Monday-Friday with occasional after hours and or weekend support as needed for special projects.

**WHAT YOU DO**
- Maintain Corporate IT systems and private cloud hosting infrastructure including the following:

- Server and Network Support including VMWare and Microsoft Server Administration and Support
- Remote app/RDS administration, Workstation and Telecom;
- Support customer systems specifically Azure Active Directory (Entra) and Design, migration, and support of Microsoft cloud technology
- Providing customers with technical assistance and expertise as needed, including understanding of Microsoft online licensing requirements and optimization
- Optimize processes; engineer task automation as needed
- Actively monitor Incident Management System Queue(s), documenting incident and problem resolutions, workarounds, and RCAs for all incidents
- Support existing clients with Dynamics GP
- Assist with upgrades, migration, and technical support as required
- Other duties and responsibilities as assigned

**WHAT YOU GET**
- High degree of autonomy & responsibility along with a flexible work schedule
- Competitive salary with great growth potential, full benefits, and RSP matching plan
- Uptown Toronto office easily accessible via subway with free parking

**WHAT YOU HAVE**
EDUCATION
- Post-secondary education in IT
- Microsoft certifications are an asset (e.g. Azure-104, & Azure-305)

KNOWLEDGE
- Experience with Microsoft Dynamics GP is an asset

EXPERIENCE
- Experience working with Azure services and workload administration, including lift and shift, backups and other methodologies
- Remote Desktop Private Cloud (Gateway, Broker, Web Session)
- Experience with Microsoft SQL & performance tuning

SKILLS
- Excellent customer relationship skills
- Efficient and timely completion of tickets, timesheets, etc.
- Ability to work in a constantly changing and fast-paced environment.
- Energetic and hands-on
- Resourceful with advanced problem-solving skills, requiring mínimal supervision

MENTAL OR PHYSICAL EFFORT
- Multi-tasking
- Working within tight timelines
- Handling escalations
- Handling complaints

WORKING ENVIRONMENT/WORKING CONDITIONS
- Primarily sitting and working at a computer
- Autonomy and flexibility
- Regular business hours with overtime as needed

**ABOUT WEBSAN SOLUTIONS INC.**
**WebSan Solutions Inc.** is a multi-award winning company recognized for its topnotch customer service and software solutions. With offices in Toronto, Canada,
and Tennessee, USA, we are a premier Microsoft GOLD Dynamics Certified Partner
and IT consulting and solutions provider. Our team consists of over 45
professionals, with multiple decades of combined experience in the areas of ERP,
and IT consulting. A clear background check is required as a condition of employment.
We thank all applicants for their interest however only those selected for further
consideration will be contacted. Accommodations for reasons of disability will be
provided upon request.

Pay: $85,000.00-$95,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: Hybrid remote in North York, ON M2J 4T1



  • North York, Canada Career Nexus Inc. Full time

    **Job Title**: Level-II Technical Support Specialist **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Level-II Technical Support Specialist to join our Technical Services team. In this role, you...

  • Technical Lead

    6 months ago


    North York, Canada Pinnacle Full time

    Welcome to **Pinnacle**, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience. Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your...


  • North York, Canada WeVend Full time

    **Technical Support Specialist** Job Summary: We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization's computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd...


  • North York, Canada Connectability Full time

    **Who is Connectability? Who do we work with?** Connectability is a rapidly growing Managed IT Services Provider located in central Toronto. We have been delivering industry-leading Managed IT Services, Cybersecurity Services, cloud services, and data backup to clients across the GTA for 28+ years. While a lot has changed in that time, one thing that...


  • North York, Canada Mentimeter North America Inc - Toronto, Ontario Full time

    Job Duties1. Maintain and grow a book of high-priority sales accounts with full commercialresponsibilities, which includes managing a continuous pipeline of prospects, thedevelopment of account plans, the administration of sales contracts, onboarding and themaintenance of customer records.2. Manage and solicit account relationships by engaging with clients...


  • North York, Canada Mentimeter North America Inc - Toronto, Ontario Full time

    Job Duties1. Maintain and grow a book of high-priority sales accounts with full commercialresponsibilities, which includes managing a continuous pipeline of prospects, thedevelopment of account plans, the administration of sales contracts, onboarding and themaintenance of customer records.2. Manage and solicit account relationships by engaging with clients...


  • North York, Canada Career Nexus Inc. Full time

    **Job Title**: Technical Support Specialist - Access Control **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Technical Support Specialist - Access Control to join our Technical Services team. In...


  • North York, Canada Nestle Operational Services Worldwide SA Full time

    **Technical & Packaging Specialist (12-month contract)** **Position Snapshot** **Business area: Nestlé Canada** **Location: North York** **Hybrid** **A little bit about us** While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. We strive to lead a people-focused culture that...

  • Specialist, Technical

    5 months ago


    North York, Canada Definity Financial Corporation Full time

    Job ID : 7424 Category : Commercial Insurance Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance...


  • North York, Canada NUTRIZA INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to...


  • North York, Canada Pinnacle Full time

    Welcome to **Pinnacle**, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of...


  • North York, Canada Techify Inc Full time

    We are looking for a technical support desk specialist to join our Remote Operations team, to work with customers by phone or onsite to fix their computer problems and make things run right again. This is a challenging technical support job where every day is different and you’ll use industry-leading tools to help businesses eliminate frustrating computer...


  • North York, Canada NUTRIZA INC. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver sales presentations -...


  • North York, Canada Employee by Design Full time

    Duties and Responsibilities: - Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs. - Document all customer interactions and resolutions in the existing case management systems. - Actively contribute to our technical knowledge base, online community, and other technical documentation. -...


  • North York, Canada Connexall Full time

    **GlobeStar Systems **is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve...


  • North York, Ontario, Toronto, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT (Internet of Things) platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical...


  • York, Canada BT Travel Co Ltd Full time

    Employer: BT Travel Co Ltd Job Title: International Technical Sales Specialist - Study-Travel Package **Salary**: $37.50-$40.00 per hour , Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: University degree or college diploma Minimum Experience: Minimum five years related to international travel and...


  • North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business area**:Nestlé Canada** Inc.** **Job title**:Technical Packaging Manager** **Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8;** **Hybrid** **Contract Position** **A little bit about us** While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down...


  • North York, Canada SEMOT Full time

    Responsibilities: - Install, configure, and maintain computer hardware and networking equipment. - Troubleshoot and resolve technical issues related to computer hardware and networking. - Provide technical support to end-users, including diagnosing and resolving hardware and software problems. - Collaborate with other IT team members to ensure efficient...

  • Training Specialist

    5 months ago


    North York, Canada Arthur Grand Technologies Inc Full time

    Arthur Grand Technologies is currently seeking a highly motivated and skilled **Training Specialist - Senior** for one of our clients. **Position: Training Specialist - Senior** **Location: 5700 Yonge St. North York / 2. 282 Fennell Ave W. Hamilton, L9C1G2 (Hybrid)** **Duration: Long Term Contract** **Must Have** - 5+ years of experience as Trainer -...