Technical Writer

6 months ago

North York, Canada Raise Full time

**Area of Responsibility: Technical Writing and Training**
- Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
- Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
- Detail changes using company Quality Management System procedures
- Report Manual production through draft, review, approval and submittal cycle
- Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
- Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
- Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
- Provide general technical support to the Customer Service department and to customers when required
- Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
- Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
- Respond to Project Lead requests as required
- Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team
- Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer
- Support Bids and Proposals group inputs
- Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
- Perform Training Needs Analysis (TNA)
- Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
- Work collaboratively with other training contributors to ensure content completeness and consistency
- Resolve issues and manage feedback loops with students and customers
- Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction
- Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
- Track assigned projects and provide/update regular reports on project status to Training Manager and key stakeholders
- Review hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training Manager
- Conduct separate weekly/bi-weekly meetings with Training Manager to advise on issues with project deliverables schedule and hours
- Participate in project meetings, interfacing with Customer, Project Manager and planner/schedulers

**Skills**:
**Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language**
- 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
- Technical training experience with complex systems and solutions
- Proven didactic skills, knowledge and teaching methods
- Strong professional writing skills
- Ability to explain and describe complex technical concepts to a varied audience
- Ability to analyze and interpret hardware/software/system specifications and documentation
- Excellent knowledge of railway industry and technology
- Experience with Interlocking systems
- Experience knowledge of Communications-Based Train Control (CBTC)
- Signaling Relay circuit analysis
- Flexibility to achieve training objectives
- Excellent command of written and spoken English
- Superior Customer service and presentation skills
- Strong organizational skills and highly detailed oriented

**Preferred Qualifications**
- Electrical Engineering degree or equivalent degree.
- Diploma in Electronics/Technology or equivalent railway industry experience.
- Certification in Adult Learning Principles and Project Management would be an asset.
- Project management experience is an asset.

**Education**:

- Electrical Engineering degree or equivalent degree.
- Diploma in Electronics/Technology or equivalent railway industry experience.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: From $55.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M3B 0A2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- technical

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