Intake Support Counsellor

6 days ago

Vancouver, Canada Family Services of Greater Vancouver Full time

JOB OPPORTUNITY: Intake Support Counsellor
Intake Support Counsellor Competition # 87-24

DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US

About the Role
Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides a variety of organizational services to its corporate clients, including workplace consulting and training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.
This role is primarily responsible for providing front-line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor. The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks. The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.

About our Opportunity:
Our Valued Benefits:

- Flexible scheduling
- Starting at 3 weeks’ vacation for full-time staff (prorated for part-time)
- 3 paid household leave days a year (prorated for part-time)
- 2 paid Wellness Days a year
- Paid sick days
- 2 1/2 paid Agency days for full-time staff (prorated for part-time)
- 5 paid days for education leave/year (prorated for part-time)
- 1 paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

- Generous health/dental benefits after 3 months.
- 3 flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long-Term Disability Plan
- Insurance, Travel insurance, ++

Pension: Municipal Pension plan enrollment for eligible employees
Work Hours: 21- 28 hours/ week

**Salary**: GS 10 ranges from $30.83 per hour to $34.18 per hour
Location: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)
Posting End Date: Posting will remain open until filled

What you bring:
Education, Training, Experience
- Minimum Bachelor’s degree in Psychology or related field,
- Minimum 2 years related experience, or an equivalent combination of education, training and experience
- 2 years’ experience in customer service assessing and supporting critical customer needs

Knowledge, Skills, Abilities
- Knowledge of and experience with client contact regarding meeting their mental health and other client-identified needs
- The ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
- Experience working in a fast-paced, multi-tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
- Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
- Ability to quickly learn unique services and systems
- Entering data, scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database
- Proven ability to design and type documents and use spreadsheets
- Strong sense of idealism and desire to give back to the community
- Strong communication ability
- Ability to work independently and as part of a close knit-team

Additional Requirements
- Successful completion of a Criminal Record Check

How to apply:
Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations.

  • Intake Support Counsellor

    6 months ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Intake Support Counsellor **Download PDF Job Posting here** **Intake Support Counsellor **Competition #78-23 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing...

  • Intake Support Counsellor

    4 months ago

    Vancouver, Canada Family Services of Greater Vancouver Full time

    JOB OPPORTUNITY: Intake Support Counsellor Competition #62-24 DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US! About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the...

  • Intake Counsellor/caseworker

    2 weeks ago

    Vancouver, Canada The Salvation Army Full time

    The Intake Counsellor / Caseworker - Women’s Treatment is responsible for the intake, initial counselling, and casework processes for clients in Harbour Light’s Women’s Treatment program. They interview and screen potential clients, determine client suitability, and support clients through the intake process. They perform initial assessments and...

  • Treatment Intake Counsellor

    2 months ago

    Vancouver, Canada The Salvation Army Full time

    The Intake Counsellor interviews and screens potential clients, determines client suitability and undertakes intake functions. **KEY RESPONSIBILITIES**: - Takes responsibility for routine intake processes and decisions, by following standard procedures and policy - Coordinates intake with the counselling team; attends case management meetings to report on...

  • Treatment Intake Counsellor

    6 months ago

    Vancouver, Canada Salvation Army Full time

    Description The Intake Counsellor interviews and screens potential clients, determines client suitability and undertakes intake functions. **KEY RESPONSIBILITIES**: Takes responsibility for routine intake processes and decisions, by following standard procedures and policy Coordinates intake with the counselling team; attends case management meetings to...

  • Family Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada The Salvation Army Full time

    Job OverviewThe Salvation Army is seeking an experienced Family Support Specialist - Intake Counsellor to join their team.CompensationWe offer a competitive salary range of $60,000-$80,000 per annum, depending on experience.Key ResponsibilitiesConduct thorough interviews and assessments with potential clients to determine suitability for our programs.Develop...

  • Intake Counsellor/caseworker

    1 week ago

    Vancouver, Canada Salvation Army Full time

    Description The Intake Counsellor / Caseworker - Women's Treatment is responsible for the intake, initial counselling, and casework processes for clients in Harbour Light's Women's Treatment program. They interview and screen potential clients, determine client suitability, and support clients through the intake process. They perform initial assessments and...

  • Professional Rehabilitation Counsellor

    1 week ago

    Vancouver, British Columbia, Canada Lifemark Full time

    Lifemark Health Group, a leading provider of mental health services in British Columbia, seeks a highly skilled Registered Clinical Counsellor to join our interdisciplinary team in Vancouver. Our company has been established for over three decades and is committed to delivering exceptional care to our clients.Job SummaryWe are seeking a personable and...

  • Adult Counsellors

    1 month ago

    Vancouver, Canada The Salvation Army Full time

    The Intake Counsellor interviews and screens potential clients, determines client suitability, and undertakes intake functions.Education/Certifications:Minimum two years of community college in a related fieldExperience:Willingness to adhere to the Mission and values of The Salvation Army.One year of related experience in social servicesAbility to conduct...

  • Vocational Rehabilitation Counsellor

    1 week ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    We are seeking a skilled Vocational Rehabilitation Counsellor to join our team at Vancouver Coastal Health, where you will play a crucial role in supporting individuals with disabilities to explore their vocational potential and address barriers to employment.About the RoleThis is an exciting opportunity for a dedicated professional to make a meaningful...

  • Clinical Counsellor

    1 month ago

    Vancouver, Canada Lifemark Full time

    p>Registered Clinical Counsellor Lifemark Health Group, Provincial Mental Health Programs & Services Permanent Full Time @ 32 hours/week Permanent Part Time options available @ 20 to 29 hours/week In-Clinic (primarily), with possibility of Hybrid Lifemark Health Group is seeking a personable and confident Registered Clinical Counsellor to join our stellar...

  • Senior Trauma Counsellor

    3 weeks ago

    Vancouver, British Columbia, Canada WorkInNonProfits Full time

    Work with Sources, a community-based non-profit organization, to provide support and hope to Lower Mainland communities.We are seeking an experienced Senior Trauma Counsellor to join our team in a contract position. The successful candidate will work with women impacted by interpersonal violence, sexual assault, and historical abuse.About the RoleThis is a...

  • Family Services Employee Assistance Program Counsellor

    1 month ago

    Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time

    Career Opportunity: We are currently seeking a skilled and empathetic Intake Support Counsellor to join our team at Family Services of Greater Vancouver. This role is a fantastic opportunity to make a meaningful difference in the lives of our clients while working in a fast-paced and dynamic environment.About the Role:As an Intake Support Counsellor, you...

  • Clinical Counsellor

    6 months ago

    Vancouver, Canada Covenant House Vancouver Full time

    As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...

  • Staff Support Counsellor

    3 days ago

    Vancouver, Canada Vancouver Aboriginal Child & Family Services Society Full time

    **Position: Staff Support Counsellor** **Salary: $46.85 to $53.46 hour** **Status: Permanent part time (0.6 FTE), Excluded** **Posted Date: December 13, 2024 ; Closing Date: January 13, 2025** **Department: Infrastructure** **Location: 745 Clark Drive, 2020 Yukon Street or 3284 East Broadway** At VACFSS, we ensure that the rights, safety, well-being...

  • Sources Trauma Counselling

    4 weeks ago

    Vancouver, Canada WorkInNonProfits.ca Full time

    p>Position: Sources Trauma Counselling-Contract CounsellorLocation: Remote Option AvailableHours: Up to 24 hours, dependent on caseloadWe seek a trauma counsellor/student supervisor to join our Sources Trauma Counselling team! p>About SourcesSOURCES is a community-based non-profit organization providing support and hope to Lower Mainland communities,...

  • Clinical Counsellor

    6 months ago

    Vancouver, Canada Therapeak Full time

    Are you a compassionate and skilled Clinical Counsellor seeking an exciting opportunity to make a positive impact in the heart of Vancouver's vibrant Chinatown? We are a thriving healthcare clinic committed to providing exceptional mental health and wellness services to our diverse and dynamic community. Join our team and bring your expertise to support...

  • Counsellor

    2 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Counsellors/Psychologists, Level B Job Title Counsellor Department Team C | Counselling Services | Student Health and Wellbeing | VP Students Compensation Range $7,622.83 - $11,886.67 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for...

  • Women’s Treatment Counsellor

    2 weeks ago

    Vancouver, Canada The Salvation Army Full time

    Under the direction of the Treatment Program Assistant Manager - Women’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations, classroom instruction, group facilitating, administrative co-operation and spiritual input. **KEY RESPONSIBILITIES**: - Clientele Relations_ - Ensure that clients are seen...

  • Women's Treatment Counsellor

    1 week ago

    Vancouver, Canada Salvation Army Full time

    Description Under the direction of the Treatment Program Assistant Manager - Women's Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations, classroom instruction, group facilitating, administrative co-operation and spiritual input. **KEY RESPONSIBILITIES**: Clientele Relations Ensure that clients are...