Family Services Employee Assistance Program Counsellor

3 weeks ago


Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time
Career Opportunity: We are currently seeking a skilled and empathetic Intake Support Counsellor to join our team at Family Services of Greater Vancouver. This role is a fantastic opportunity to make a meaningful difference in the lives of our clients while working in a fast-paced and dynamic environment.

About the Role:

As an Intake Support Counsellor, you will be responsible for providing front-line support to clients calling into our Care Centre. This includes assessing client needs, determining when to elevate clients to an appropriate Masters Level Counsellor, and following up with service requests.

Key Responsibilities:

- Assess client needs and determine when to escalate to a Masters Level Counsellor
- Provide support and guidance to clients regarding services and referrals
- Collaborate with FSEAP Care Centre Counsellors and other FSEAP employees
- Manage telephonic client and affiliate contact
- Enter data and scan documents in our client management database

About Our Opportunity:

- Flexible scheduling
- Starting at 3 weeks' vacation for full-time staff
- 3 paid household leave days a year
- 2 paid Wellness Days a year
- Paid sick days
- 2 1/2 paid Agency days for full-time staff
- 5 paid days for education leave/year
- Subsidized professional association annual dues

Health and Wellness Resources:

- Generous health/dental benefits after 3 months
- 3 flex benefit options to meet your individualized needs
- Option of psychological/counseling services
- Employee Assistance Plan
- Long Term Disability Plan

Pension:

Municipal Pension Plan enrollment for eligible employees

Work Hours:

21- 28 hours/ week (Part-Time)

Salary:

GS10 Step 1 $30.52 per hour

Location:

1638 E Broadway, Vancouver BC

Requirements:

- Minimum Bachelor degree in Psychology or related field
- Minimum 2 years related experience, or an equivalent combination of education, training and experience
- 2 years' experience in customer service assessing and supporting critical customer needs

What We Offer:

- A work culture that values transparency, teamwork, learning, fairness and integrity

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, please submit your application to us through our website. We thank all applicants for their interest; however, only short-listed candidates will be contacted for interviews.
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