Intake Counsellor/caseworker

2 weeks ago

Vancouver, Canada The Salvation Army Full time

The Intake Counsellor / Caseworker - Women’s Treatment is responsible for the intake, initial counselling, and casework processes for clients in Harbour Light’s Women’s Treatment program. They interview and screen potential clients, determine client suitability, and support clients through the intake process. They perform initial assessments and provide individual and/or group counselling to clients during the pretreatment phase of the Treatment program. They support casework, relapse prevention, and discharge planning for all clients, including referrals to other services. They provide counselling support and facilitate recovery activities for all clients. They contribute to regular and special program activities, development, and evaluation, as a collaborative member of the Treatment team.

**KEY RESPONSIBILITIES**:
**Intake & Counselling**
- Engage with clients in a trauma informed, ethical and collaborative way
- Performs all aspects of the intake process, following standard procedures
- Screens potential clients according to program requirements, makes intake decisions, and reviews
- Coordinates intake with the counselling team; attends case management meetings to report on new intakes.
- Keeps detailed records of intake processes, and decisions, and prepares case histories for all incoming clients/residents.
- Prepares a relapse prevention and exit plan in collaboration with the client
- Conducts comprehensive program orientation for all clients/residents; room assignments, linen distribution, outline client handbook and assessment kit, and taking of client photo.
- Acts as a support and point of contact for all treatment clients
- May assist as a relief counsellor (non-clinical)
- Intervenes in crisis situations, provides emotional support and advocacy as required
- Monitors the waitlist and ensures that the TX beds are full.
- Liaises with external agencies regarding treatment referrals.

**Casework**
- Identifies, liaises, and networks with referral sources, community resources, and other external agencies as needed (e.g. social assistance, funders, police, parole, urgent situations)
- Assists clients to access external services such as communicating with community and government agencies on behalf of the client(s), assisting or advocating where necessary to help clients access the services or resources they require, e.g. identification, housing referrals, employment resources
- Works with Treatment team to implement case management of assigned clients/residents;
- Assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
- Develops, implements, and documents case plans as it pertains to each individuals’ goals and objectives; document client progress and interactions, incidents and other required information.
- Encourage ongoing engagement with the case plan.
- Monitors and ensures the safety of clients and the facility by performing duties such as screening clients, admission/discharge of clients.
- Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to crisis/emergency issues and supporting others through methods such as sharing knowledge and information.
- Supports clients in identifying and reducing barriers to recovery, and becoming program-ready by creating plans to manage healthcare, legal, financial, and family caregiving responsibilities
- Ensure program participants’ movements are restricted to their department and approved areas only.

**Documentation & Reporting**
- Documentation is an essential component of Harbour Light’s Treatment Program.
- Maintains all documentation to industry best practices and TSA standards
- Must complete intake documentation, ongoing case notes, and maintain each client’s personal
- Maintain client interaction and session notes in provided, secure database; notes include but are not limited to behavioural concerns, weekend/late passes, medication changes
- Prepares of comprehensive reports for billing that are submitted to finance.
- Coordinates client room assignments and room changes; maintains and sends client room lists to
- Harbour Light departments.
- Creates discharge reports.
- Create CRF progress reports as per policy.
- Maintains statistical information as required.
- Develops surveys, stats, reports for the funding agency; assists with creating and maintaining other internal and external reporting requirements as required.

***Administrative & Inter-departmental Co-operation**
- Maintains respectful & ethical relationships with clients and colleagues, in accordance with TSA policies and professional standards
- Participate in clinical supervision meetings, as an individual and member of the team
- May assist in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work proce

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