![Family Services of Greater Vancouver](https://media.trabajo.org/img/noimg.jpg)
Intake Support Counsellor
3 weeks ago
JOB OPPORTUNITY: Intake Support Counsellor
**Download PDF Job Posting here**
**Intake Support Counsellor **Competition #78-23
**DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US**
About the Role
Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides a variety of organizational services to its corporate clients, including workplace consulting and training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.
This role is primarily responsible for providing front line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor. The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks. The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.
About our Opportunity:
**Our Valued Benefits**:
- Flexible scheduling
- Starting at 3 weeks’ vacation for full-time staff
- 3 paid household leave days a year
- 2 paid Wellness Days a year
- Paid sick days
- 2 1/2 paid Agency days for full-time staff
- 5 paid days for education leave/year
- 1 paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- A work culture that values transparency, teamwork, learning, fairness and integrity
**Health and Wellness Resources**:
- Generous health/dental benefits after 3 months.
- 3 flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long Term Disability Plan
- Insurance, Travel insurance, ++
**Pension**: Pension plan enrollment for eligible employees
**Work Hours**: 21- 28 hours/ week
**Salary**: GS 9 ranges from $26.88 per hour to $29.78 per hour
**Location***: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)
**Posting End Date**:Posting will remain open until filled
What you bring:
**Education, Training, Experience**
- Minimum Bachelor degree in Psychology or related field,
- Minimum 2 years related experience, or an equivalent combination of education, training and experience
- 2 years’ experience in customer service assessing and supporting critical customer needs
**Knowledge, Skills, Abilities**
- Knowledge of and experience with, client contact regarding meeting their mental health and other client identified needs
- The ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
- Experience working in a fast-paced, multi tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
- Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
- Ability to quickly learn unique services and systems
- Entering data and scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database
- Proven ability to design and type documents and use spreadsheets
- Strong sense of idealism and desire to give back to the community
- Strong communication ability
- Ability to work independently and as part of a close knit team
- Good sense of humour and ability to have fun while working
**Additional Requirements**
- Successful completion of criminal record check
- Proof of Covid-19 vaccination status will be required
How to apply:
Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations.
-
Intake Support Counsellor
1 week ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: Intake Support Counsellor Intake Support Counsellor Competition # 87-24 DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US! About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work...
-
Intake Support Counsellor
7 hours ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: Intake Support Counsellor **Intake Support Counsellor **Competition #62-24 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family,...
-
Intake Support Counsellor
3 weeks ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: *** **Intake Support Counsellor** Competition #45-23 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In...
-
Intake Support Counsellor
5 days ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: Intake Support Counsellor Competition #62-24 DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US! About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the...
-
Intake Counsellor/caseworker
2 weeks ago
Vancouver, Canada The Salvation Army Full timeThe Intake Counsellor / Caseworker - Women’s Treatment is responsible for the intake, initial counselling, and casework processes for clients in Harbour Light’s Women’s Treatment program. They interview and screen potential clients, determine client suitability, and support clients through the intake process. They perform initial assessments and...
-
Treatment Intake Counsellor
7 days ago
Vancouver, Canada The Salvation Army Full timeThe Intake Counsellor interviews and screens potential clients, determines client suitability and undertakes intake functions. **KEY RESPONSIBILITIES**: - Takes responsibility for routine intake processes and decisions, by following standard procedures and policy - Coordinates intake with the counselling team; attends case management meetings to report on...
-
Treatment Intake Counsellor
3 weeks ago
Vancouver, Canada Salvation Army Full timeDescription The Intake Counsellor interviews and screens potential clients, determines client suitability and undertakes intake functions. **KEY RESPONSIBILITIES**: Takes responsibility for routine intake processes and decisions, by following standard procedures and policy Coordinates intake with the counselling team; attends case management meetings to...
-
Intake Call Centre Counsellor
3 weeks ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: Intake Call Centre Counsellor **Intake Call Centre Counsellor - **Competition #104-22 Do you have a gift for building rapport in highly emotional situations? Are you looking for an opportunity to deepen your clinical skills? Would you thrive in a fast-paced team environment where the details matter? **JOIN US!** ABOUT FAMILY SERVICES...
-
Intake Counsellor/caseworker
2 weeks ago
Vancouver, Canada Salvation Army Full timeDescription The Intake Counsellor / Caseworker - Women's Treatment is responsible for the intake, initial counselling, and casework processes for clients in Harbour Light's Women's Treatment program. They interview and screen potential clients, determine client suitability, and support clients through the intake process. They perform initial assessments and...
-
Intake Worker/employment Counsellor- Vancouver
7 hours ago
Vancouver, Canada MOSAIC Full time**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...
-
Supportive Counsellor
2 weeks ago
Vancouver, Canada National Zakat Foundation Full time**_*This is not a remote position*_** **_ - Proficiency in Urdu, Arabic, or Somali is an asset*_** - At Nisa Homes we create the opportunity of “home” for domestic violence survivors across Canada. We envision a flourishing Muslim community in which help is available, shelter is attainable, and healing is possible._ **Job title** Supportive...
-
Employment Counsellor
4 weeks ago
Vancouver, Canada Battered Women's Support Services Full time**Women’s Employment Counsellor** **Organizational Overview** At BWSS, we believe that safety changes everything. We provide a matrix of services and programs for advocacy, centering survivors while working towards legal and systemic change. Since 1979, with committed staff and volunteers, we’ve supported thousands of survivors. Do you want to join one...
-
Addictions Counsellor
3 weeks ago
Vancouver, Canada The Salvation Army Full timeUnder the direction of Treatment Program Manager, the Addiction Counsellor is responsible for the following areas: clientele relations, classroom instruction, interviews, group facilitating, administrative co-operation and spiritual input. **HOURS**: - On Call - Varied **KEY RESPONSIBILITIES**: **CLIENTELE RELATIONS** - Responsible for client relations...
-
Clinical Counsellor
2 weeks ago
Vancouver, Canada InspireHealth Full timeWhat if you could work every day with a renewed sense of purpose and direction, confident in the knowledge that the work you do enhances the quality of life, health and well-being of people living with cancer and their families? We are looking for a talented, dynamic, and experienced **Clinical Counsellor **to join our team. Come work with the InspireHealth...
-
Staff Support Counsellor
7 days ago
Vancouver, Canada Vancouver Aboriginal Child & Family Services Society Full time**Position: Staff Support Counsellor** **Salary: $46.85 to $53.46 hour** **Status: Permanent part time (0.6 FTE), Excluded** **Posted Date: December 13, 2024 ; Closing Date: January 13, 2025** **Department: Infrastructure** **Location: 745 Clark Drive, 2020 Yukon Street or 3284 East Broadway** At VACFSS, we ensure that the rights, safety, well-being...
-
Clinical Counsellor
3 weeks ago
Vancouver, Canada Covenant House Vancouver Full timeAs we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date. **About Covenant House Vancouver**: Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing,...
-
Core Counsellor
3 weeks ago
Vancouver, Canada Family Services of Greater Vancouver Full timeJOB OPPORTUNITY: **Core Counsellor** Competition #47-23 **DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!** About the Role Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the...
-
12856- Counsellor
3 weeks ago
Vancouver, Canada S.U.C.C.E.S.S. Full timeAt S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities. **Department**:Integrated Services for...
-
12763- Counsellor
2 weeks ago
Vancouver, Canada S.U.C.C.E.S.S. Full timeAt S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities. **Division**: Integrated Services for Newcomers **Program**:...
-
Women's Treatment Counsellor
2 weeks ago
Vancouver, Canada Salvation Army Full timeDescription Under the direction of the Treatment Program Assistant Manager - Women's Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations, classroom instruction, group facilitating, administrative co-operation and spiritual input. **KEY RESPONSIBILITIES**: Clientele Relations Ensure that clients are...