Service Administrator

7 months ago


Stoney Creek, Canada Zelus Material Handling Full time

Our purpose is simple: To enrich the lives of our partners. Zelus is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the service team as a new Zelus family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills and backgrounds.

WHAT YOU WILL DO
- Ensure correct sub status of open work orders in Optsy
- Assist with reviewing hours - follow-up with technicians accordingly
- Ensure inspections and tech notes are completed
- Review inspection reports and follow-up with technicians for clarification
- Send completed reports to customers
- Update work in progress (WIP) and other reports as needed
- Coordinate future work to be scheduled with SM
- Assist in scheduling technician reviews and safety observations
- Confirm all parts are on parts shelf for scheduled jobs
- Ensure truck and vehicle safety kit inspections are completed in Fleetio
- Liaise with Supply Chain on the following:

- Equipment requisitions for jobs
- Purchase order requisition (POR’s) for parts and material if requested
- Technician per diem requisition forms
- POR’s for hotels
- POR’s for flights
- Delivery of parts to correct locations
- Record completed training in tech log book
- Ensure Job Hazard Assessments are completed
- Fill out expense reports / monthly visa expenses forms
- Fill out tool allowance forms
- Liaise with helpdesk and technicians to resolve any technical issues
- Comply with all Zelus’ Policies and Procedures, the Occupational Health & Safety Act and Regulations for Industrial Establishments and participate in training programs as and when required
- Other duties as assigned

WHAT YOU NEED
- Minimum of one-year experience in similar role
- Experience in service, manufacturing or heavy equipment is considered an asset
- Strong multi-tasker and excel at coping with conflicting priorities and deadlines
- Eager, positive and a team-oriented approach
- Excellent communication skills, both written and oral
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
- Ability to maintain strict confidentiality
- Flexible and adaptable

WHAT WE OFFER
- Company Perks and Discounts
- Comprehensive benefits package including a health spending account
- Registered Retirement Savings Plan / DPSP Plan
- Company BBQ's and Social Events
- Family, friendly environment
- Tool/Safety Boot Allowance
- and much more....



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