Warranty Administrator/ Service Advisor
4 months ago
**Job Summary**
**Warranty Administrator/Service Advisor**
**Location**: Stoney Creek, Ontario
330 South Service Rd
Stoney Creek, Ontario
L8E 2R4
**Company**: Vision Truck Group Stoney Creek
**Key Responsibilities**:
- **Service Coordination**: Consult with mechanics regarding necessary repairs, schedule and book appointments, and manage drop-off/pick-up times.
- **Warranty Administration**: Administer truck manufacturers’ warranties, prepare documentation, invoice quickly, and discuss claims and expectations with customers.
- **Record Keeping**: Maintain organized records on services completed, costs, payment collections, and keep accurate inventory of warranty parts.
- **Vendor Coordination**: Contact vendors for replacement parts, stay updated on factory recalls and announcements, and organize vendor paperwork.
- **Follow-Up & Support**: Provide follow-up, record keeping, and administrative support to the service department, ensuring positive customer relationships.
**Skills & Qualifications**:
- **Education**: Completion of Secondary School Diploma or equivalent.
- **Licensing**: Valid G license and clean driving record.
- **Experience**: Preferred 1 year in supply chain/logistics, administration, or relevant automotive/transportation roles. Parts, service, and warranty experience are considered assets.
- **Communication**: Excellent verbal, written, and technological communication skills.
- **Attention to Detail**: Keen eye for detail with exceptional multi-tasking and organizational skills.
- **Technology**: Proficiency in using computers and relevant software.
- **Appearance & Attitude**: Professional appearance with a positive attitude and strong customer service skills.
**Application Process**: If you are a dedicated individual with a passion for the truck repair industry and possess the skills outlined above, we encourage you to apply. Join Vision Truck Group and contribute to our commitment to excellence in service and customer satisfaction.
**Vision Truck Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
**Job Types**: Full-time, Permanent
Work Location: In person
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