Front Office Supervisor

6 months ago


Etobicoke, Canada Old Mill Toronto Hotel Full time

**Scope**:
Assists the General Manager in managing guest service operations to include guest registration, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

**Primary Responsibilities**:
Ø Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.

Ø Oversees and participates in guest registration.

Ø Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.

Ø Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.

Ø Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.

Ø Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures and is able to effectively communicate them to subordinates.

Ø Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).

Ø Conducts training classes regarding safety, security, department procedures and service guidelines.

Ø Ensures hotel is in compliance with all federal, provincial and local laws, including Employment Standards, Human Rights and Occupational Health & Safety laws.

**Note: Other duties as assigned by supervisor or management**

**Health and Safety**

Because safety is a management responsibility, department manager are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

1) Establish and enforce all safety policies and procedures. Ensure that an employee complies with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.

2) Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.

3) Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Job Safety Analysis, procedures to follow in the event of fire, and current property safety awareness programs.

4) Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.

5) Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.

6) Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Management for processing. Follow the accident investigation procedures included in this manual.

7) Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.

8) Identify the physical requirements of selected jobs to Management to ensure effective applicant screening.

9) Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.

10) Insist on good housekeeping and enforce the “Clean As You Go” policy.

11) Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

12) Review and be aware of all sections of the Health & Safety manual.

**Relationships**:
**Internal**:Hotel Employees: To receive information regarding guest needs or complaints

**External**:Hotel Guests: To provide customer service

Housekeeping: To provide customer service

Transportation Companies: For guest transportation, lost bags, distressed passengers

Local Businesses: To provide information for guest and develop relationships

**Qualifications**:
**Education/ Experience**:
High School diploma or equivalent and two years experience in Guest Services in medium to large sized hotel or similar industry, to include supervisory experienc



  • Etobicoke, Canada Residence Inn by Marriott Toronto Airport Full time

    **THE OPPORTUNITY**: FRONT OFFICE SUPERVISOR Reports to Front Office Manager and General Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...


  • Etobicoke, Canada Skye Hotel Full time

    **Front Office/ Supervisor** - Indulge in a sanctuary where every aspect caters to your comfort._ At **Skye Hotel**, we’ve crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds Skye Hotel. Be a part of opening one of the...


  • Etobicoke, Canada CSN 427 Auto Collision Full time

    The Front office administrator is the first point of contact for all customers whether on the phone or in person; provides strategic administrative support to front office staff; and ensures the effective, efficient and accurate administration of front office admin tasks. **Major areas of responsibility**: - Answering in-coming calls and greeting in-house...


  • Etobicoke, Canada Delta Toronto Airport Hotel Full time

    **Job description** **ABOUT US** The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed...


  • Etobicoke, Canada CT BAKERY Full time

    **Position Overview**: The Office & Front Desk Administrator is a key member supporting various departments and stakeholders. In this role, you will be the first point of contact for the company and handle general office duties and administrative office support. **Key Responsibilities**: **Office Duties** - Print new PO’s and distribute, enter into PO &...


  • Etobicoke, Canada FPDS HUMBERTOWN SUB INC Full time

    Job Title: Front Desk Receptionist **Pay**: $25-30 per hour dependent on experience **Introduction**: Join our dynamic team at Humbertown Orthodontics as a Front Desk Receptionist. We are seeking a friendly, organized, and customer-focused individual to manage our front desk operations. As the first point of contact for our patients, you will play a...

  • Front End Driver

    4 months ago


    Etobicoke, Canada Alliance Group & Staffing Full time

    Front End Associate Job Overview: We are seeking a **Front End Driver **for one of our clients in **Etobicoke, ON. **As a Front End Driver you will play a crucial role in ensuring efficient operations and exceptional customer service. As a Front End Associate, you will be responsible for managing customer transactions, providing product information, and...


  • Etobicoke, Canada CT Bakery Full time

    **Position Overview**: The Office & Front Desk Administrator is a key member supporting various departments and stakeholders. In this role, you will be the first point of contact for the company and handle general office duties and administrative office support. **Key Responsibilities**: **Office Duties** - Print new PO’s and distribute, enter into PO &...

  • Dental Receptionist

    3 months ago


    Etobicoke, Canada North Etobicoke Dental Office Full time

    We are looking for a friendly, outgoing, and organized individual to join us as a Dental Receptionist/Front Desk Co-ordinator at our North Etobicoke location. **About Us**: We are a well-established, fast-paced practice that takes pride in excellent standards of patient care. Our team is committed to creating a warm and welcoming environment for our...


  • Etobicoke, Canada Mabelle Dental Full time

    **Job Overview** **Responsibilities** - Greet and welcome visitors in a professional manner, ensuring a positive first impression. - Answer incoming calls, directing them to the appropriate personnel or taking messages as needed. - Perform data entry tasks accurately and efficiently, maintaining up-to-date records. - Manage scheduling and appointments,...

  • Dz Driver

    2 months ago


    Etobicoke, Canada Aeolus Group Full time

    As a Front End Garbage Truck Driver, you will be responsible for safely operating a front-end loader truck to collect and transport commercial and industrial waste. You’ll play a key role in providing exceptional service to our clients, adhering to all safety standards and regulations. **Key Responsibilities**: - Safely operate a front-end garbage truck...


  • Etobicoke, Canada Mimico Physiotherapy and Chiropractic Clinic Full time

    We are looking for an experienced and dynamic Front Desk Admin/Manager to oversee the day-to-day administrative functions of our clinic. Key Responsibilities: - Customer Engagement: - Greet and welcome patients in a professional, friendly, and engaging manner. - Make small talk to build rapport and create a comfortable environment for patients. -...


  • Etobicoke, Canada Islington Chrysler (Dodge Jeep RAM Fiat) Full time

    **Overview** **Responsibilities**: - Greet and welcome visitors in a warm and professional manner - both in person and/or over the phone. - Answer phone calls promptly, utilizing excellent phone etiquette to assist callers or direct them to the appropriate personnel. - Maintain an organized front desk area, ensuring it is always presentable. - Perform data...


  • Etobicoke, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. **Key...

  • Dental Receptionist

    4 months ago


    Etobicoke, Canada Your Dental Office Full time

    Job Summary: Join our well-established dental practice located in central Etobicoke as a Dental Receptionist. At Your Dental Office, we prioritize patient care and cater to families, children, and seniors in a fast-paced and friendly environment. As a Dental Receptionist, you will play a vital role in ensuring the smooth operation of our office. Work days...

  • Office Admin

    6 months ago


    Etobicoke, Canada Toronto Truck Driving School Full time

    Responsibilities: - Greet and assist visitors and patients at the front desk of the office - Answer phone calls and take messages - Schedule appointments and manage the office calendar - Perform data entry tasks and maintain accurate records - File and organize documents, both physical and electronic - Assist with general administrative tasks as...

  • Rink Guard

    7 months ago


    Etobicoke, Canada Rollerpony Full time

    **Rink Guard/Front-of-House** Working collaboratively with fellow team members under the direction and supervision of the Assistant Operations Manager and the Operations Supervisor, this valuable team member will be responsible for supporting the daily operations such as attending to the front desk, maintaining order on the skating rink, and the general...

  • Office Assistant

    1 month ago


    Etobicoke, Canada Evergreen Construction & Renovation Inc. Full time

    **Overview** **Responsibilities** - Manage front desk operations, including greeting patients and answering phone calls. - Perform data entry tasks accurately and efficiently. - Schedule appointments and maintain the office calendar. - Assist with patient check-in and check-out processes. - Maintain organized filing systems for patient records and other...

  • Office Administrator

    1 month ago


    Etobicoke, Canada ADM DAIRY INC. Full time

    **Job Summary** **Duties** - Oversee daily office operations and ensure a smooth workflow. - Manage front desk responsibilities, including greeting visitors and answering phone systems. - Maintain accurate filing systems for documents and records. - Assist with human resources tasks such as onboarding new employees and maintaining employee records. -...

  • Office Administrator

    2 months ago


    Etobicoke, Canada The original plumbing co inc Full time

    **Overview** **Responsibilities** - Manage front desk operations, greeting visitors and handling inquiries with professionalism. - Oversee phone systems to ensure effective communication within the office. - Maintain accurate records for payroll and assist with payroll processing as needed. - Handle vendor management tasks, including communication and...